Address: 3 Hanson St, London, W1W 6TB, United Kingdom
Phone: +442071830309
Rating: 4.2
based on 570 reviews.
Agency Service and Support
Pros:
"Since the beginning Michela O. has been really kind, caring and clear."
"Ms Laura Renaud has been my agent and she has done her utmost to find me the right placement."
"I had an amazing experience with Little Ones and my consultant assistant Harry Pennington."
"She updated me with new suitable job offers regularly till we found the most suitable for me."
"She has kept in constant contact with me, providing regular updates on any new job roles that were suited to me."
"I would like to say a Big Thank You to Megan who has been my consultant for the last couple of weeks."
"I have to give a shout out to Michela Orofino for doing a great job supporting me through my last job hunt."
Cons:
"They take no responsibility at all in the nanny they will place you with. Choose wisely and avoid this fake agency!"
"Read the terms and conditions closely, it’s a basically a hair’s breadth away from a total con."
"The agency lied to me about the trial period and demanded payment for a placement that I had explicitly stated I did not want to make and never took place."
"Very lack of communication and there meant to be a large company?"
"We tried several times and through several different communication channels to discuss options around the fee as we need someone else, but there has been zero response."
"The agency never checks up on how your interview went, nor do they care if you got there safely."
"The process was very unprofessional."
Recruitment and Placement
Pros:
"Finally we opted for the candidate we deemed to be the best fit for us and have been extremely pleased with her work."
"Little ones have been awesome. Ami Wilkins was on it like Sonic and found us a lovely Nanny who started with us yesterday."
"The whole process was smooth and seamless."
"Little Ones has been really lovely helping to provide me the opportunities to find a job as a nanny/governess."
"I had a great experience with Little Ones. They helped me find the right job and provided invaluable support throughout the entire process."
"All kudos to Alex Cree! My first communication with Alex was on the 8th of August, and one month later, he'd matched me with a family I'm looking forward to working with."
"I joined Little Ones as a nanny this year and they were super helpful setting up my profile and helping me find the right job."
Cons:
"Little Ones provided me with a live in nanny which turned out to be unsuccessful and she left after six weeks."
"Not a good experience. Tried charging us £4,200 for an Au Pair, which is very expensive."
"Little ones placed a nanny with us who they didn’t even know."
"Had to settle out of court for a huge amount in fees for a nanny we didn't hire."
"The audacity to say that I’m unprofessional when you’re the unprofessional one, you went about this whole situation wrong. I really hope you learn from this."
"After all my sacrifices and effort getting all my documents together, it seemed I found a family to work with and then, the agent disappeared."
"Then we found out the agency lied to the candidate about the reason we didn't hire them!"
Communication and Responsiveness
Pros:
"Our business manager, Noémie, was responsive and very efficient."
"I would highly recommend her to anyone looking for help in finding their next job."
"She was always there ready to help with directions, communication or just to say 'good luck'."
"Nadia is amazing! She was always ready to help me, always very kind and reliable."
"Ewin has been very supportive and understanding all the way from my interview."
"What makes Carolina truly outstanding is her unwavering support and communication."
"Availability, attention to detail and a lot of thoughtfulness have distinguished her."
Cons:
"Now ive been waiting for 6 weeks for my registration refund - more lies that each week it is being processed."
"The consultant did not take my decision well and became even more pushy, bombarding me with calls and messages."
"Applicant has no contact details and office forgets to pass them on so we are left waiting and wondering if lady is arriving."
"I tried to contact him, he doesn’t return my calls at all."
"Interview made but not confirmed, nobody to contact."
"At the beginning I got passed around numerous people and then candidates turned up on our doorstep for interviews with no warning."
"They interviewed and registered me twice (5 years apart), told me about next steps, then they went completely awol, not even replying to my emails both times."
Professionalism and Conduct
Pros:
"Positive experience, advisors and service is good and professional."
"Highly recommend to everyone I know."
"I would recommend Little Ones 100%."
"Carolina is a star. Not the cheapest, but you get what you pay for."
"They took all the stress out of the process and supported my family to find a wonderful nanny."
"Could not say enough good things about this agency!"
"I have never received such friendly service from an agency in my time as a nanny."
Cons:
"I ordered a panda chair for my granddaughter after a few weeks I got an email saying that they couldn't provide it but to order anything else to the value and they they would rush my order. All I want is a refund."
"I had a bad experience. I had chosen a nanny with them paid a hugely expensive fee."
"Pushy and unpleasant."
"I requested a refund for the remaining week that she did not work, but unfortunately, I have been chasing for this refund for a few months now."
"Disgraceful customer service."
"They are after your money and it is pot luck if you find a good nanny through them!"
"Terrible agency would not recommend. They don’t vet their candidates properly and placed an unqualified nanny in our home that was not capable of looking after my child and jeopardised my child’s safety."