The Kitchin Reviews Summary

Service

Pros:

• "The whole staff & team were all so warm & welcoming & attentive to each & everyone of us, it really was amazing & so relaxing."
• "Service was impeccable from entering the restaurant and exiting."
• "The staff to be extremely friendly, professional and very attentive."
• "Staff very attentive and friendly."
• "Service top notch."
• "The staff make you feel welcomed and special; they are knowledgeable about the food they're serving and nothing was too much trouble."
• "The staff was very friendly and knowledgeable."

Cons:

• "The bartender lacked poise - said he would come back to explain the champagne and never did."
• "The only glitch was that the optional cheese course took a lot longer to be served than the previous courses and then the rest of the courses took longer than usual."
• "Service was slightly disappointing, the staff were rather indifferent, never tried to upsell wine, never offered dessert wine, tea or coffee."
• "Our reservation was at 9pm and towards the last 3 courses of our dinner you could tell that the staff is ready to go home and became less attentive."
• "We were served by multiple attendants and the service felt inconsistent."
• "The service was a bit slow side but I just had bad luck at this place at the time."
• "Also, some of the waiters did not have the proper knowledge of the serving menu."

Food Quality

Pros:

• "Best scallops and pork cheeks I have ever had."
• "The fish dish also had an amazing balanced flavour profile and freshness."
• "Every dish was well-seasoned and exceptional."
• "Simply marvelous as each dish introduced us to different levels of flavour that can be achieved through food."
• "All of the food was 10/10, we upgraded to include the cheese and this was such a special touch getting to pick what cheese we wanted."
• "The food was spectacular - fresh & creative."
• "The food is absolutely amazing."

Cons:

• "The experience didn’t pair with the price that was paid."
• "Unfortunately, I was left feeling that the only way this could be 5/5 would be if the price was half what we paid."
• "The soufle is quite disappointed because i tried better one in malaysia, in a souffle specialty cafe."
• "The main course was just gross. I ate less than half. The pastry on the beef was so dry that it was inedible."
• "The apple crumble soufflé... tasted of nothing but egg white."
• "The leek is ordinary, no wow factor."
• "Food was good, but nothing exceptionnel."

Ambiance

Pros:

• "Loved the ambiance from the moment we walked through the door to the moment we left."
• "The venue has the perfect blend of intimacy, attention and romantic ambience."
• "Going to The Kitchin is a bit like a theatre experience; the special atmosphere on arrival, the excitement of being greeted and seated and the little map given to show where all the produce comes from."
• "I loved the aesthetic of the restaurant and food presentation."
• "The surroundings relaxing and chic."
• "Atmosphere is romantic."
• "A calm relaxing atmosphere."

Cons:

• "The service was a total disaster and a mechanical routine in this restaurant."
• "We were often out of water... I simply can't understand how we could run out of water."
• "What was surprising is that the restaurant menu pages are wrapped up in plastic, doesn’t look nice or sustainable."
• "I was not too sure whether social distancing rule was well kept in there."
• "It feels sloppy when it’s not consistent, I would rather it not be offered if it will only be offered sporadically."
• "The whole thing lasted a little over 3 hours with extensive breaks in between, so by the time the main course arrived our appetites and interest had somewhat abated."
• "Dishes are overall not too imaginative."

Value

Pros:

• "For incredible value, the three course lunch option is only £36 and includes an amuse bouche and beautiful home baked bread."
• "However, their set lunch menu is fantastic, and not expensive, so it's a great way of sampling great food and great service without overstretching yourself."
• "Also surprisingly good value for Michelin starred food."
• "It was also reasonably priced for the quality level of the food and service."
• "Great and affordable lunch for a Michelin star restaurant!"
• "The set lunch is extremely good value at £35 for three courses."
• "Lunch was very reasonably priced at around 50pp for their set lunch."

Cons:

• "Would I go again? Probably not - it is quite an expensive night out and probably a bit like going to the same production of a play again but a nice thing to do once."
• "Will return when I've replenished my bank account."
• "At this cost I was expecting innovative & delicious food - something to blow my socks off - but that’s not really what we got."
• "I didn’t bite into any of it and think 'wow this is amazing', which was disappointing."
• "For the price you could go out somewhere else as good or better 2 or 3 times, so sadly I would definitely recommend to do that instead of spending your money at The Kitchin."
• "Frankly, it's no longer either exciting or good value as it used to be."
• "If there were one thing I would fault, it would probably be their coffee - it doesn't taste bad but it wasn't great either."