KFC Barnstaple - Roundswell Services Reviews Summary

Order Accuracy

Pros:

• "Drive thru is quick and usually order is correct."
• "The lady on the drive though today was so pleasant HAPPY and chatty lovely visit."

Cons:

• "Ordered and paid for a 3 piece Colonel meal ended up with a 2 piece meal and large drinks rather than regular."
• "Me and the wife was looking forward to a good old KFC as we've not had it for a few years. What a let down they got the order all wrong."
• "After waiting 25 minutes at the drive thru, driving 3 miles home to find that a good part of my order was missing."
• "Worst KFC I've ever been too. Meal was cold, corn on the cob tasted moldy."
• "Gravy box meal missing fillet and watery gravy."
• "Ordered meal online...arrived promptly however the extras ordered we're missing."
• "Wrong order, all mix up can’t ring as no answer … dried out … bad customer service."

Food Quality

Pros:

• "The food was lovely but the temperature inside the restaurant itself was quite cold so we had to eat our meal with our coats on."
• "Food was good."
• "The food there is amazing and much better than the rip off stuff you find in the supermarkets like tesco and sainsburys because there's are almost wet and mushy but the kfc chicken as unhealthy as it is its still good quality chicken."

Cons:

• "The boneless bbq bites were cold."
• "The chicken was cold. And I mean, COLD! Not tepid or warm. Cold."
• "Cold food. Didn't get what I asked for, the chicken was pink in the middle and obviously wasn't cooked properly."
• "Out of the last 3 times I've had chicken from here, the quality has been very poor, the batter was hard and horrible and the chicken dry and horrible, ended up throwing most of it away."
• "The gravy was absolutely vile where it was not fresh, the chicken even tasted funny and the chips were cold."
• "The chips were cold. Friend chicken cooked several times and was stinking."
• "Dry, rubbery chicken, basic things missing from our order."

Customer Service

Pros:

• "yes it was reasonably clean inside."
• "90% of staff are polite although there are 1 or 2 servers that refuse to listen and talk down to you if you have a complaint."
• "Lady taking the orders was helpful."
• "Staff polite and the place looked clean and tidy."
• "The staff work hard and the food is good."

Cons:

• "Waited at the drive through menu to place my order but no one came through to ask me it."
• "Dreadful service. Miserable staff."
• "The lady giving out the food was just plan rude."
• "Terrible. Having waited in line for approx 10 mins, I was finally asked for my order."
• "Staff are very rude! Been in 3 times now and every time I go in, the staff make it very clear that it’s an inconvenience that you’ve gone in."
• "Very rude staff. Told us we could have only prices of chicken because they only had 1 cook and he didn't know how to cook fillets."
• "The customer service is rude."

Cleanliness & Hygiene

Pros:

• "Disabled access provided. Plenty of tables inside."
• "The restaurant has always been clean and tidy when I have eaten here."
• "Very tasty food. Large menu available."

Cons:

• "I don't know where to begin, rat traps outside and rubbish pouring out of bin, very run down building, unclean, staff not wearing masks properly, mopping floor then serving food, not a very appealing place to eat."
• "Come to kfc at roundswell and the place was dirty food all over the floor and tables and seats."
• "To begin with,no sanitiser when you walk in,well,the dispenser was in a place but empty,the toilets was out of order,table uncleaned, food everywhere on the flor."
• "Very poor hygiene as the whole time we was there nobody cleaned any of the tables or swept the floor when children spilled food."
• "Could definitely do with a good clean. Plenty of staff around, but none with a broom in their hand."
• "Beware POOR HYGIENE...... Seved 2 cold drinks by girl who used her hand to wipe her nose then grabbed hold of the drinks cups with the same hand."
• "This KFC is definitely one to avoid unless you're happy to watch the staff eating the fries from your order as you wait for your drinks to be prepared."