Rustom Restaurant Reviews Summary

Authenticity of Cuisine

Pros:

• "Such AUTHENTIC desi food, specially the 'on the bone Lamb Karahi' with garlic naan, just like we get it back home in the subcontinent."
• "By far one of the best INDIAN/PAKINSTANI restaurants across UK!"
• "The lamb in the lamb shank nehari practically fell off the bone it was so tender."
• "The paneer tikka masala tasted great, a sweet coconut sauce with big lumps of fresh paneer."

Cons:

• "The food was bland and over sweet. The korma sauce was like custard."
• "The masala fish was not true masala fish but just crumbs. Prices were too high for the quality of food."
• "The food is exceptional! Very tasty and well prepared... but the portion was very less."
• "Unfortunately didn't enjoy the food, it isn't authentic Indian food. Veg pakora had a funny after taste."

Service Quality

Pros:

• "Service is excellent. Shout out to our server AJ, who made sure we got exactly what we needed."
• "Service was really good and nothing was too much trouble. One waiter in particular was incredibly nice."
• "Prashant was in charge of our table and did a splendid service with great recommendations."
• "A special shout-out to Sunny, the owner, who personally recommended the best dishes on the menu."

Cons:

• "Arrived for our table as booked at 9pm. Service was very speedy but we soon realised that was because the staff were in a massive rush to clear the restaurant."
• "Had to ask three times to receive the additional one (poppadom). Paid in cash and received change. Was given an old style paper five pound note which stopped being legal tender in 2017!"
• "Service was poor. The staff was kind of rude, and they were rushing us even though only 5 tables were occupied."
• "Absolutely rude staff. They need to learn manners and learn how to treat people with respect."

Ambiance and Setting

Pros:

• "The restaurant was clean, warm and well lit."
• "Ambience & deco is fancy, roses at every table too. Planning to host my wedding reception here in January."
• "The atmosphere was warm, the service top-notch, and the food, simply outstanding."
• "The food, surroundings and atmosphere was beautiful. The 3 course Monday to Friday £7.95 menu is amazing."

Cons:

• "One of the worst experiences ever. The restaurant was very hot inside, they didn’t open the window nor the A/C."
• "The restaurant was pretty cramped, not much space. Toilets were horrible."
• "The restaurant wasn’t full at this time. Sat down at 7.35pm and felt hounded for our food order."
• "The ambiance caught our eye in the first place. It's located in the heart of the city and has an amazing view. And the chicken karahi was next level."