Mamma Roma Reviews Summary

Customer Service

Pros:

• "Customer service was amazing, attentive but not over the top that you felt like you were being rushed."
• "The waitress is excellent, each time I have been here she has been soo welcoming and friendly, really great with the whole family, especially kids, she makes you feel as one of her family."
• "The waiting staff were both engaging, and, attentive."
• "The staff looked after me during the meal and just made me fell 100% fantastic."
• "Staff are extremely friendly."
• "The service by the staff here was excellent, so attentive not rushed and happy to amend the menu to accommodate our choices."
• "The staff was really friendly and nice."

Cons:

• "Unfortunately the service my husband and I received was not good."
• "That part is fine, but I still felt rushed by wait staff, especially when we have a 3 year old and dinner rarely lasts an hour."
• "The server seemed quite rushed although the restaurant wasn’t full."
• "Booked as recommended 3 months in advance to ensure a table only to find we were seated downstairs in what I can only describe as a restaurant overflow, dingy, cold with no atmosphere."
• "The place was cramped and noisy, we were waiting outside to be seated for our reservation for over 10 minutes."
• "Was waiting a while for the bill but once it came over was shocked to see the price of 2 double Gins costing £28."
• "i went in this place and the man said we had to have reservations, so we went outside and made a reservation online and when we went back in they said they wouldn’t honor it. the staff was very rude about it and embarrassed us in front of other guests."

Food Quality

Pros:

• "The meal was absolutely delicious and there was a range of dishes that accommodated all the requirements of the party."
• "Mamma Roma is a fantastic restaurant where you do not only get real Italian food served quickly and made with lots of love and passion for the Italian cuisine."
• "The lasagne is absolutely fantastic, large portion and the best we have ever had."
• "Food was amazing, love every bit of it 😊."
• "The food was delicious, the staff very friendly and service was speedy considering it was Valentine’s evening."
• "The food was absolutely delicious and clearly freshly made - better food than what I had during my recent visit to Italy!"
• "The Linguine alle Vongole was by far the best pasta I have ever tasted in my entire 10 years of life."

Cons:

• "I've never seen clams so small no flavour. The chicken was bland too."
• "Some of the fish from the grilled seafood platter was slightly over cooked in my personal opinion."
• "Ordered the Sausage risotto, but it was a bit too salty."
• "The food was awful, somehow oversalted yet flavourless."
• "The pizza was really disappointing. Excellent crust but the sauce tasted like plain tomatoes and the chicken was plain chicken, not even salt or pepper."
• "The food (especially the starters) are just LOW quality."
• "The chicken didn't taste good at all... and I pushed it to the side but unfortunately the taste was all over the pasta."

Atmosphere & Ambiance

Pros:

• "Great atmosphere and very relaxed authentic Italian vibes."
• "Great atmosphere."
• "Staff were friendly and attentive. Great atmosphere."
• "Authentic Italian with great food and atmosphere."
• "The atmosphere of the restaurant was warm and inviting."
• "Restaurant had a good atmosphere."
• "It had a lively atmosphere and was clean."

Cons:

• "OK food in a crowded restaurant."
• "It was a bit chilly in the restaurant, and the lack of music quietened the atmosphere."
• "Place looks nice but I felt rushed to eat and keep moving."
• "The place was cramped and noisy, we were waiting outside to be seated for our reservation for over 10 minutes."
• "Also there wasn’t much space in the main restaurant section we were in, so you’re very close to other people and not sure about how accessible it would be."

Value for Money

Pros:

• "I would suggest this place to anyone looking for affordable and delicious Italian in Edinburgh."
• "It was so reasonably priced for such amazing food."
• "Very reasonably priced!"
• "They have really good value food."
• "The food was delicious and really good value for money for the quality!"
• "Good portion with reasonable price."
• "Food was tasty, portions are large and good value for money."

Cons:

• "The tiramisu dessert was nice but lacked cocoa."
• "For draft beer there is only one lager, no IPA :("
• "Was waiting a while for the bill but once it came over was shocked to see the price of 2 double Gins costing £28."
• "The food was nothing special, in particular given the price."
• "Think some of the prices for the cold drinks and starters could been a bit less but still good."
• "This dessert was lacking for almost 6 pounds."
• "Lemon meringue was not fresh, damp and wetty tart and not delicious👎👎👎."