WOW Scotland Reviews Summary

Guide Quality

Pros:

• "Rob our Guide&Driver greeted us Warmly when we arrived&this set the Tone for the whole trip, Rob was a charming, helpful &very knowledgeable guy &very passionate about the Job & looking after his Travellers&Scottish History."
• "Gordon for our guide. He was excellent and went above and beyond to ensure we were happy and comfortable."
• "Our tour guide Bill was extremely knowledgeable and interesting, and his narration was an excellent complement to the beautiful views from the bus."
• "Andrew’s driving experience, historical knowledge, friendliness, and sarcasm was the best added value we could have asked for this trip."
• "Sandy knows his culture and has the gift of a master story-teller!"
• "Gordon, our guide for the day, is incredibly knowledgeable, kind, and hilarious."
• "Rob provided a spectacular tour today! He made a serious effort to connect with everyone on the bus, to keep things running smoothly, and to give us a steady stream of history, trivia, and folk stories about every place we saw along our route without making it feel forced."

Cons:

• "The only minor downer (nothing to do with rob) was the wifi didn't work on the trip."
• "Tourguide Gordon did not give us a decent break to eat and drink throughout and would not allow even a sip of water on the bus on this twelve hours long tour."
• "Beware. Before booking a tour with this man. If he does not like you or the color of your skin he can leave you stranded in the middle of nowhere!"
• "I wish I could give a better review, however, the day was overshadowed by issues caused in the morning and continually brought up throughout the day."
• "The PA system was not working well and the first hour we could not hear."
• "After almost 1 hour the bus broke down and we had to go back to inverness, then wait at 10 a.m., so a total of 2 hours later we drove to Skye."
• "No one ever offered us an apology and instead made us feel stressed about the situation."

Tour Experience

Pros:

• "They gave great information, we liked the stops and were back in time."
• "The whole trip was timed perfectly!"
• "Five stars for WOW Scotland!! It was a beautiful day tour that managed to include a lot without feeling too rushed or busy."
• "Our private trip for 8 was the best."
• "Greatest tour ever!!"
• "One of the most memorable experiences of our lives! Stunning views and scenery the whole time."
• "The 12 hour tour may seem long on paper, but at the end of it, you wish there was more time."

Cons:

• "We decided against the food orders only because they were rolls and crisps, where we really wanted a hot meal in one of the main stops."
• "To optimize the stops they recommend a place to order the lunch in advance, but the food there is not so good."
• "There’s not much time for buying food/eating out so bring your own food."
• "We visited the Fairy glen, only had 20 minutes, half of which is spent on the steep and slippery way up."
• "The tour is rather fast paced so might be challenging for those who like to take their time to explore everything in detail."
• "We also drove through the entire western part of the northern part of the island without stopping, not stopping at the Old Man of Storr."
• "The times were definitely not enough."

Customer Service

Pros:

• "Despite OUR mistake, WOW Scotland helped to play out every scenario and were happy to accommodate in anyway they could."
• "Everything was very well organized, tour guide was super nice and positive, always happy to answer our questions."
• "I would highly recommend WOWScotland!"
• "Thoroughly thoroughly thoroughly recommend, no bad parts at all and I’m so so glad I didnt do another one."
• "The tour was extremely well organized. Highly recommend!"
• "I emailed WOW and the next day received an email informing me that changing dates was no problem."
• "This tour was very good value for money and has left our whole group with happy memories and lovely photos."