Tim Hortons Reviews Summary

Customer Service

Pros:

• "The service was on point, a quick, cheap low-quality breakfast when everything else is closed was better than nothing."
• "Shout out to the guy who offered to take the order."
• "Friendly welcoming staff... amazing drinks."
• "Staff are very busy and rushed off their feet, that can reflect on their behaviour."

Cons:

• "The service was appalling too as I was waiting I saw numerous people get turned away from the till to pay at the kiosk instead with no explanation and rude tone."
• "Customer service was very very rude I Argyle Street, Glasgow store. Not handled a question in a professional way."
• "Service is a little lacking. Staff were a little rude and dismissive when we we were told our coffee would take a few minutes to brew some fresh product."
• "Staff a bit rude, could do with some customer service training."

Food Quality

Pros:

• "I also ordered two boston creme donuts. That was the best part of the meal."
• "Donuts are delicious and the dark roast coffee is a good accompaniment to them."
• "Timbits are amazing! I found the variety of donuts isn't as good as Tim Hortons in Dubai...however the timbits are awesome and the ice capp is yum too."
• "More expensive than McDonald's but not ridiculous and the food is so much better. Everything tastes so much fresher."

Cons:

• "The food was disappointing with a soggy half toasted sandwich, cold waffle fries and lukewarm coffee."
• "I bought breakfast and ordered their brewed coffee and saw them putting water in the cup to top it up because they hadn't yet brewed enough."
• "Most overrated place I’ve ever been in, not only was I disgusted by the hygiene and a hair being found on my donut, but the food is disappointing to say the least."
• "The food isn't really much better than McDonald's. The waffle fries are soggy and disappointing."

Cleanliness and Hygiene

Pros:

• "Place was clean and tidy, the little bit I saw, the downstairs seating was closed, at 9am, even though the top floor was packed."
• "Surprisingly consistent on the food and inconsistent on the taste of coffee. Fresh food are the time. High hygiene standards."

Cons:

• "Most overrated place I’ve ever been in, not only was I disgusted by the hygiene and a hair being found on my donut."
• "Shop was a bit messy though with uncleaned tables and overflowing bins."
• "There doesn't seem to be any attempt to separate waste or recycle in the branch although I have seen some in others. Disappointing in 2023."
• "Zero improvement. In fact, it's got a lot worse. Now there is an infestation of flies. Absolutely filthy."

Value for Money

Pros:

• "Well, y'all know Tim's. Affordable meal with average-tasting coffee. They got this breakfast deal, which is easy on your wallet."
• "More expensive than McDonald's but not ridiculous and the food is so much better. Everything tastes so much fresher."
• "Great coffee, amazing apple fritters. Was there on a Sunday and toilets, both men's and women's were pretty bad, no toilet roll in either and just a mess. But, food and drink is up to real Canadian Tim's standard."

Cons:

• "As a Canadian, I was very disappointed in this location in Glasgow. Drinks are more than double the price, and food is almost triple."
• "I have to say if all the donuts out there I like these the best. However, Tim's is a very expensive place for the quality of food that is on offer."
• "Advertise tuscan chicken panini when in reality it is a regular chicken sandwich. Very disappointed."