McDonald's Reviews Summary

Customer Service

Pros:

• "There was a particular member of staff called Rachael who was cleaning the tables and showing people where to sit and how to use the track and trace system. She was amazing and super friendly."
• "The staff is always friendly and helpful, making the ordering process quick and efficient."
• "Staff very friendly and helpful."
• "Such a good experience here today, you should be proud of yourselves!"
• "The staff were very welcoming and helpful."
• "Staff are usually friendly."
• "Staff are willing to help."

Cons:

• "Waited over 30mins for 'fast food' and ended up leaving without my order as I was going to be late for a concert."
• "Tried to talk with an employee that just ignored or couldn't help."
• "The manager Catherine was very rude to them."
• "When ordering staff were rude and after another customer complained they were simply dismissed."
• "Staff is by far the worst in the history of MacDonalds possibly the world I don't want to list names but Iranian ones the worst."
• "On many occasions staff have been rude to me and other children."
• "Absolutely awful staff, rude and inconsiderate and quite frankly disgusting."

Food Quality

Pros:

• "First and foremost, the chicken nuggets I had were a game-changer."
• "They make nice burgers, so their chef must be something special."
• "The food is always fresh to the point I couldn't make a single complaint."
• "Food was delicious as you would always expect from a fast-food outlet."
• "Their classic burgers, hot and crispy fries, and milkshakes are always a hit and never fail to impress."
• "The perfect balance of crispiness on the outside and fluffy on the inside."
• "Food perfect."

Cons:

• "As for the food, the burger was dry and unappetising, the chips lukewarm."
• "Cold food chips full of oil and very late order received."
• "Bigmac was disgusting took one bite and left it."
• "Chips were overdone and greasy, and my burger (big tasty with bacon) was burnt."
• "The food was cold, there was no straw or knapkins."
• "Our order was a mess, cold big mac, asked for a sweet chilli chicken wrap, got a Mexican one."
• "The breakfast was cold and the coffee looked like it had been lining for ages."

Cleanliness & Maintenance

Pros:

• "Pretty much your run of the mill McDonald's, was clean, social distancing measures were in place, although there wasn't a great deal of seating."
• "Just got upgraded. I really do love the new table service."
• "Odd but Big shout out though for the waterless urinals McDonalds are now using. In this day and age a massive company being that clever with environmental work is a great thing to see."
• "The place has been updated. Looks more open planned."
• "It does have one of the first safely accessible toilets if coming from the SECC area though - so bonus points for providing a much needed McPish."
• "The restaurant is well-lit and clean, providing a comfortable atmosphere for customers who are dining in."
• "Very impressed with customer service. My friend and I (both wrinklies!) went in for a coffee and when we looked a little bemused at the prospect of ordering a lady showed us what to do and organised a seat for us."

Cons:

• "This outlet was dirty, bins overflowing and food not up to the standard I'm used to."
• "Only downside was the outside tables needed a good cleaning."
• "The loos are diabolical - broken seat on one, so you can't sit on it and the other doesn't flush and is seriously backed up."
• "It's really small and full of deliveroo/just eat take away orders!"
• "The place was a mess and the staff were run off their feet."
• "Not a family friendly Mickey D's you would feel like sitting in and eating at."
• "Tea was not boiled and then apple pie was not hot and burgers were cold as well."

Service Efficiency

Pros:

• "The restaurant's 24/7 service means that you can grab a quick bite at any time of the day or night."
• "You can now either order at one of the new Self Ordering kiosks or go to the desk as usual."
• "Used the app to place order before I got there and collect from preassigned bay."
• "We got our order pretty quickly."
• "Super fast, honestly nae hinging aboot wi these guys."
• "Rest assured, this won't be my last visit!"
• "A wee nice place to have a great time with your little one!"

Cons:

• "The slowest McDonald’s drive-through I think I’ve ever experienced."
• "Awful, they clearly don't have the capacity to deal with the amount of customers coming through their door."
• "3 Times I've been there and 3 times they charged full price and they missed part of the order."
• "1 order screen is blank the other 3 machines are frozen."
• "Not even worth 1 star, waited 40 min with table service and had to manually collect order from table."
• "The ordering machines are horrendous and waited ages for the order."
• "Ordered and paid for a meal but machine had run out of printer paper."

Overall Experience

Pros:

• "My missus lost her phone, not even in the restaurant but in the vicinity and kyle from the restaurant took time to go and look for it, found the phone and we where both extremely happy 😊 really appreciated."
• "It's Micky Dee's whats not to love?"
• "McDonalds outlets all over the world have very special meaning to me."
• "I enjoy McDonald's for its convenience, consistent taste, and wide menu variety."
• "The prices are reasonable, making it a great value for the money."
• "The value for money exceeded my expectations, considering the exceptional quality of food I received."
• "What can I say same good McDonald's food. Can be a little busy at times but then again you are only in the building for a short time to eat your food and that is you."