Address: 37 West St, Brighton and Hove, Brighton BN1 2RE, United Kingdom
Phone: +441273090144
Rating: 4.4
based on 155 reviews.
Customer Service
Pros:
"Love this place! The food is always fresh and hot, so much selection, but the best part about this place is by far the service."
"Great food and amazing customer service! Lilla, Gonzalo and Lara were some of the nicest people I have ever been served by."
"Amazing customer service since the first moment I entered at the store: friendly employees, positive environment and my order was delivered in less than 2 minutes."
"Peter is a hard worker and you can tell he provides the best customer service, as well as other colleagues."
"Albi served me. He was really nice, explaining to me every ingredient and combination possible as was my first time in tortilla."
"The staff here really make the place. They are always so friendly even when the place is super busy."
"Went in with my daughter, I had the large burrito and she had a medium. The staff were fantastic and friendly whether behind the counter or emptying bins."
Cons:
"Food was as expected from the chain, but the queue was farcical, deliveries were prioritised over actual customers."
"very disappointed, no taste , cold , waited extra time, driver couldn't find us we had to go find him. Slimey , tasteless , if you can't do take outs , just don't ? won't buy again"
"It was okay. But very busy with staff who didnt seem to know what they were doing. The counters were extremely dirty and the staff made multiple mistakes on both orders me and a friend made."
"The staff are incompetent, they don't speak or seem to understand English."
"no great...no money accepted only been told at the till only cards...cashless stuff...dirty toilet....staff not really interested....maybe my end of day experience doesn't reflect everyday running...but yeah,not impressed..."
"Shocking service, the staff are talking to eachother whilst they’re serving you, got my partners order wrong because they weren’t paying attention got defensive when you question/challenge."
"Rubbish...staff clearly don't give a monkeys, food is tasteless....didn't cut the burrito in half so it basically collapsed as I tried to eat it."
Food Quality
Pros:
"Not too expensive, especially considering how much you get."
"It's reasonably priced and very nice food."
"The food was extremely tasty but my Burrito just fell apart as the ingredients were so wet and was dripping everywhere."
"The food we got was tasty, but we didn’t get a lot. The takeaway box wasn’t even halfway full."
"the naked salad bowl thingy with vegan chilli, beans, corn, salsa, guacamole, lettuce, was a healthy and filling lunch."
"Food was incredible and offers not just Mexican food but food from all over South America."
"I had the best chicken burito in my life."
Cons:
"Nachos were liquidy underneath, making the chips soggy. They also forgot my toppings."
"£32 on a tiny bottle of beer, one coke in a can, and one Fanta in a can a medium burrito and a large. Then the chips aren't even normal chips like it makes out to be, they are a bag of knock off Doritos that are possibly the worst crisps I’ve ever eaten… would Recommend Taco Bell over this overpriced place any day."
"I didn’t realise that the meal quality of each Tortilla location could vary so much."
"Ordered two Large Burrito bowls- very small portions for a supposedly large size."
"Been coming to this branch for years and always got the beef burrito. Could tell something was off because the beef was swimming in liquid on the counter."
"Service was quick and friendly. But the burrito... was also almost entirely made up of rice rather than the other fillings I had selected."
"The second burrito was 95% rice and 5% chicken."
Ambience & Cleanliness
Pros:
"As soon as I walk through the door I was greeted with a genuine 'Hello & Welcome' not the fake greeting forced by the employer in other businesses."
"This is one of my favourite places in Brighton! Food is delicious, and while you're waiting you enjoy a nice talk and jokes with the team."
"Simply 'Wow'. What an amazing place. My order was ready super fast and the staff was nice and smiley :)"
"The decor is authentic California State and just like it is out there in the USA."
"Relaxed atmosphere, despite busy lunchtime. Plenty of seats and everything was clean and tidy."
"Lovely decor and really comfortable, perfect for a quick lunch or if you wanted to sit down and really enjoy it too."
"The restaurant is well decorated, nice ambience to it."
Cons:
"Good portions food was nice but not very hot.... the place was a mess which was a shame as its a nice place. The toilet floor was very wet... need more staff to keep on top of it."
"We ordered 2 burritos, the staff was kind and friendly, the burritos were good, BUT the toilets was disgusting."
"It was empty for most times so a bit depressing ngl."
"The toilets are also pretty gross, one had a broken door and was full of flies."
"One of the worst burritos I have ever had. First one was cold, took it back they gave me another which was warm but bland and tastless."
"The food we got was tasty, but we didn’t get a lot. The takeaway box wasn’t even halfway full."
"The atmosphere in the work place from a customer point of view makes me want to work there. Friendly, good food, good vibes."