Burger King Reviews Summary

Service

Pros:

• "Served quickly this afternoon, despite of a card terminal fault."
• "Fast service, polite."
• "Really friendly staff, fast service and very clean tables to use."
• "Drive through service was very good. Server spoke clearly and delivered our order cheerfully, which is so nice in this day and age."
• "Staff were friendly and talkative, had a great conversation with them about Emergency Services getting 10% discount."
• "Staff are friendly and welcoming."
• "Staff were busy but were efficient and service was prompt."

Cons:

• "Never ever again."
• "The rudest staff I've ever come across."
• "Awful service, staff appeared bored & did not want to be there."
• "Very rude, aggressive and unfriendly."
• "Plenty of staff but waited AGES for anyone to even acknowledge our existence."
• "The drive thru person was extremely rude."
• "Waited 12 minutes after ordering on the App for a burger and I was the only person in the restaurant when I arrived."

Cleanliness

Pros:

• "Having a Burger King chain in the Mall is, I guess, just right for the hungry 'on-the-go' shoppers."
• "Good place, clean and tidy."
• "It is fresh, bright and spacious. Lots of seating here, it is clean and tidy."
• "All round really clean and spacious."
• "Food area was clean and well presented, plenty of seating available and staff were on top of cleaning the past customer waste."
• "The restaurant was clean and tidy."
• "Cleanliness is maintained, though it helps to clean up your own mess too."

Cons:

• "The toilets, however, haven't been refurbished for a while. While they aren't dirty, they are very dated and worn out."
• "In general it looks filthy. Proper grimey... not just the surface dirt."
• "We couldn't find a clean table, the floor was filthy and disgusting."
• "The floor around the urinals was wet with, I assume, urine. They smelled awful."
• "Horrible smell in restaurant toilets disgusting."
• "The actual restaurant was the dirtiest I've ever seen. food was overflowing in bins onto floor."
• "The toilets were nothing but disgusting...unclean and damaged."

Food Quality

Pros:

• "The food is a high standard for a fast food restaurant, (It does taste VERY good…)"
• "Food was great."
• "The food was freshly prepared, which meant a small wait, but I'd rather a few mins wait than have some old 2hr burger."
• "All the food was delicious."
• "Food always cooked perfectly and well presented."
• "Meals are normally hot delicious and excellent value."
• "The burgers were cooked well along with the fries."

Cons:

• "They got my order wrong, which they changed when I took it back."
• "Service is very slow and they mostly get my order wrong."
• "The burger was cold and dry. I could count the chips it was like a child's portion The bun was stale we threw it all away."
• "Burgers STONE cold. Will NOT be returning."
• "The drinks are absolutely vile. They are heavily watered down and we threw our 2 large drinks away after one taste as they were undrinkable."
• "Food was under cooked - 2 x double whooper meals Meat tasted rubbery!"
• "The food was awful, both buns were not fresh and fell apart."

Value

Pros:

• "Keep your receipt with you and fill the survey and win a Whopper Sandwich Burger for free."
• "On bonfire night they did a free Whopper meal for firefighters."
• "Food is affordable. Meals come with minimal packaging if you are eating in."
• "Burger King burgers are usually tasty and in this case definitely worth the short wait."
• "My favourite burgers by far (double whopper)."
• "Nice, fresh made burger, super crispy fries AND everything was hot!"
• "So we all orders 2 chicken royal meals and they were scrumptious."