Airparks Birmingham Reviews Summary

Staff and Service

Pros:

• "The staff take pics of every car for damage and record the mileage and park it up until you return."
• "I highly recommend airparks."
• "The staff have always been really friendly and helpful."
• "Highly recommend using Airparks, easy to find, parking is simple, staff are friendly and informative."
• "Staff here are just fantastic."
• "Brilliant on our return, really well organised."
• "Very helpful staff from the moment we arrived, on the bus there and on the bus on the way back."

Cons:

• "The manager and some of the staff were very rude and not helpful at all, the abusive language from the manager was quite a shock."
• "Night staff appeared very rude over this and comments made over radio from outside which was to blame me."
• "Service was good when we dropped car off, friendly staff etc, but return at airport was rubbish."
• "Friendly service although the sarcasm from the guy on Monday night... was not appreciated."
• "The receptionist seemed to just ignore us as we waited to check in, whilst she fiddled with some other paperwork."
• "The staff were discourteous, particularly the drivers who treated passengers as an unnecessary annoyance."
• "The staff member couldn't find my booking despite us having a print out with a booking reference so he had to completely re book and all this at 4:15 am!"

Parking and Location

Pros:

• "Great car park right next to Birmingham airport."
• "Probably the best shuttle bus car park for Birmingham Airport."
• "Parking there was very easy."
• "A great place to leave the car with helpful staff and toilet facilities."
• "Drop-off for your car where they photograph the vehicle before moving it to its parking slot."
• "Convenient parking for the Airport, very varied pricing, book well in advance if you want the better price."
• "Good value for money. Easy parking process and you keep your keys and park the car yourself."

Cons:

• "We paid for the meet & greet for when we got back from Tenerife & when we got back, we were waiting with all the luggage in the freezing cold weather for 45 minutes."
• "The actual carpark is a bit rough, don't expect tarmac and beautiful lines, it is more of a yard with a few puddles in the wet."
• "Finding the car park was a bit difficult as the directions didn't take us there, plus there were no sign posts."
• "The location was at the back of a small town, and there was not much in the way of signage."
• "Parking was not as close as it was stated on line, nearly missed my flight."
• "The car park is not paved or tarmac making it extremely difficult to move suitcases."
• "Terrible location of car park and is not easy to find. Would never recommend."

Shuttle Bus Service

Pros:

• "also quick service to and from the airport."
• "Great experience easy to get to easy to park and a super ride to the airport."
• "Good location just 15 minutes from the airport by complimentary shuttle bus."
• "The shuttle buses are clean, run regularly and this all makes for a relaxed start to your holiday."
• "The free shuttle bus to the airport is every 15-30 minutes."
• "Bus to the airport was clean and took only 10 minutes."
• "The bus drivers are friendly and helpful."

Cons:

• "Cheap airport carpark. Shame that busses are not as often as expected."
• "On return late at night bus-stop is badly lit and had to wait 20 minutes for bus to arrive."
• "Bus then stops for 20 minutes and the driver walks off without any explanation."
• "Had to wait 35mins for a bus."
• "Long waiting times for the bus transfer."
• "The wait between return buses is 25 minutes not 15 as advertised for the outward trip."
• "Service is easy enough... but transfers are NOT every 15 mins as advertised."