Forge Bakehouse Reviews Summary

Bakery Products

Pros:

• "Good bread, and friendly too."
• "Bought three pastries initially but had to go back and get some more for the journey back into town as they were so great."
• "The empanadas were excellent, well worth the offer."
• "Amazing bread and pastries!!!!"
• "Its creamy, velvety texture was exquisite, and the berry topping provided a delightful contrast of sweetness."
• "The sweet potato and black bean roll that I had last week was incredible."
• "The bread from forge is always excellent."

Cons:

• "Now, there's a very limited menu, hardly any decent quality vegan options (where are all the pastries?)"
• "The bread is good but the rest is overpriced."
• "Food is overpriced for the portion size, toast often burnt."
• "Personally I find the stuff here overpriced and not that great. Bread tends to be quite dry."
• "The quality doesn't reflect the price for me."
• "Last couple of times I went in for bread it was burnt."
• "Food is overpriced for the portion size."

Customer Service

Pros:

• "The staff were friendly, and the cozy ambiance added to the experience."
• "The staff are clearly very knowledgeable about their craft."
• "Gorgeous food, lovely atmosphere, fantastic customer service."
• "The team there is so friendly, knowledgable and helpful."
• "Lovely staff who work hard and are alway courteous and professional."
• "Staff were pleasant and friendly."
• "The staff are friendly and helpful."

Cons:

• "Bread and cakes are great, but customer service is terrible."
• "Food is still excellent but service has gone downhill massively."
• "Very rude and unorganised and unprofessional."
• "Terrible customer service. Visited with my wife on 2nd May, at 4pm only to be refused to be served coffee."
• "Service was okay but staff looked stressed."
• "Service is not great, either."
• "Very poor responses that are rude, curt and dismissive, coming from the 'Customer Experience Director'."

Ambiance and Environment

Pros:

• "Lovely food in a cool, Scandi environ."
• "Very cosy."
• "Really glad we went to Forge Bakehouse."
• "Cool place, nice setting, cosy."
• "The service and atmosphere are also brilliant."
• "Dog friendly, lovely staff and gorgeous food."
• "Great place to eat with a wide-ranging menu including vegan."

Cons:

• "More like a badly managed crèche than a restaurant."
• "The shop is too small for the shopping experience to be easy as you can't see what's on offer until you're close enough for the staff stare impatiently at you."
• "The place is tiny, chairs are too close to each other and it is next to a busy dirty mainroad."
• "However once seated the restaurant was incredibly loud with other diners right next to us basically shouting."
• "They really need to decide if they are serious about running a cafe as well."
• "The only minor drawback of the evening was a particularly loud table nearby."
• "The upstairs cafe is new and a nice space. Oddly, they don't share the menu so, for instance, if you want a decaf, you can't get upstairs because they sell it downstairs."