The Piemaker Reviews Summary

Food Quality

Pros:

• "The puffpastry topped steak, ale and mushroom pie was also very flavoursome."
• "The pies are really delicious I must admit."
• "The mac and cheese pie is superior and the other one with the cheese only was heavenly."
• "I had the haggis pie, which tasted good."
• "The pizza roll was great, a lovely tomato sauce inside with perfect pieces of pepperoni."
• "The pastry is crispy yet inside still nice and juicy/creamy."
• "The steak pie was amazing and their turnovers were unreal!! So flakey, they fall apart in your mouth!!"

Cons:

• "I did not like the scotch pie."
• "The sausage was extremely dry. Way too dry."
• "Both pies, in the bin unfinished. Will not be buying there again."
• "The pie dough was not very good. Very hard and not flaky like I was wanting."
• "The pie was cold, the fillings were extremely dry and the crusts were far too salty."
• "The macaroni pie is grim and stodgy, whilst the the Scotch Pie is average."
• "Yesterday pastry was dry, overcooked and feelings tested disgusting."

Customer Service

Pros:

• "Very kind workers."
• "Fantastic customer service."
• "Insanely kind staff, good, hot food for the price."
• "The woman and man behind the counter were both friendly and welcoming."
• "Staff is always super kind."
• "Marcello's service was incredible. He was thoughtful and excellent with his suggestions."
• "The employees are very amicable and eager to help!"

Cons:

• "I will make sure to share with everyone I can not to go to this place. Spare yourself the abuse!"
• "The staff here is wildly rude."
• "The customer service from the man behind the counter was absolute trash."
• "Rude guy behind the counter. Needs to chill a wee bit."
• "Apparently offended when I used the phrase boss when ordering."
• "Mocked my accent, asked me 'where I'm from', and then tossed my change on the counter and told me to 'help myself'."
• "He was utterly rude with every word out of his mouth dripping with animosity."

Atmosphere & Location

Pros:

• "Lovely little shop specialising in bakery pie products including the infamous Scotch Pie."
• "Cramped little place so dinning in isn't ideal but worth the visit."
• "A small warm place with some really cheap and yummy food."
• "The seating area is small but cosy, and looking out onto the busy street outside is part of the experience."
• "Not too far off of the Royal Mile, so make your way down here and enjoy the delicious pies!"
• "This is a small, cozy pie place with affordable eats!"
• "Small but nice space for sitting in to eat."

Cons:

• "Staff didn't seem happy to see customers though, but hey, its not a restaurant (there are some seats though) so it didn't matter much."
• "Sadly only limited bar seating for 4 to 5 pax inside."
• "Very little seating room inside, so a good place to grab a pie to-go."
• "Food was decent but the service was extremely rude."
• "Very small place with somewhat uncomfortable seating."
• "Only downside it’s very hot inside."
• "An Extremely terrible experience... One of the assistants was quite unfriendly and he spied on us."

Variety & Options

Pros:

• "They have tons of options, including vegan and vegetarian pastries."
• "Great selection of pies at really great prices!"
• "Pies, pies and pies. With bridies and turnovers for a bit of variety."
• "The huge selection of pies are inexpensive and very tasty."
• "They have a good variety of hand pies for a decent price."
• "Great range of pies, pasties and pastry bakes."
• "There is a Pie for everyone here and they are delicious!! Great staff!! Give them a try."

Cons:

• "No bad cheap and always warm but they do seem to make them by the numbers."
• "Bit unsure why this was so highly rated - quality-wise, no better than Greggs, whilst being no cheaper either."
• "Cheese and spinach - still trying to figure out where the cheese and the spinach are in amongst the potato."
• "A scotch pie which was inedible because of the pepper, and a bridie which was dry!"
• "Purchased a macaroni cheese pie which was mediocre and I think they forgot to add the cheese!"
• "Bought two pies - Garlic Mushroom - contained very little mushroom but made up for it with a piece of greaseproof paper inside the pie."
• "If you like eating your pie while being shouted at, this is the place to go!"

Value for Money

Pros:

• "Quick, in the city centre, cheap, very good, you can seat inside if you want, drinks also."
• "Quality pies for a quick, cheap bite."
• "Cheap too at just £1.45 for a thick meaty pie."
• "All for £1-3 each. Limited sitting space but suitable for takeaway."
• "You’d think a £3 pie wouldn’t fill you up, but it definitely does."
• "Prices were very reasonable as both were around £2-2.50."
• "A substantial pie for just a couple of quid."

Cons:

• "I walked away and I will never go back, so they lost a regular customer today."
• "Not a very nice experience at all, spent £2.80 on large beef pie, and it frankly was the worst beef pie I ever had a misfortune to purchase!"
• "Would not recommend for over priced rudeness."
• "Worst pies I have ever had, don’t go!!"
• "The former was very nice and reminded me of the one I had in Rhodes."
• "The macaroni pie is grim and stodgy, whilst the the Scotch Pie is average."
• "The salesman refused to take my order, insisting that my friend and I had been disrespectful."