Patisserie Valerie - Edinburgh Reviews Summary

Staff and Service

Pros:

• "The girl who was serving me was rushed off her feet with a big group of tourists. But she was still very lovely and willing to chat."
• "Gabrielle the waitress was very nice and adept."
• "Had a gorgeous breakfast and one of the best flat whites ever here, such lovely service from all the staff and in particular our waitress Ashleigh."
• "The waitress was really lovely 😍."
• "Ricardo looked after us so well and we didn’t have long to wait for anything, despite it being quite busy."
• "Petra was super to make us aware of the specials for breakfast. She was friendly, professional and would frequently check on us."
• "Staff very friendly and helpful."

Cons:

• "The only available tables were piled high with used cups and plates."
• "Service was very slow and food was mediocre for waiting time."
• "Visited with my friend and her son. The service was appalling."
• "Under staffed, would give a 0 star if I can."
• "Groupon treat. Not the cleanest cafe I have been in. Service slow."
• "Service friendly, and kid friendly."
• "Staff trying hard but too busy so slow service and not dressed in uniform."

Management

Pros:

• "Very well managed shop."
• "The manager finally ended up letting us in after me and 2 other tables threatened legal action."

Cons:

• "We were totally distracted by the behaviour of what we assume to be the manager."
• "The manager kept being threatening and denying us access even though I showed him the law which I had printed on my card."
• "The manager shouted at us that no dogs were allowed and he didn’t want assistance dog guide dogs in his shop."
• "The manager was extremely rude, threatening and ableist towards me and my cardiac alert assistance for my heart condition."
• "How did such a vile nasty vicious bully get a promotion."
• "The experience here is bad. The staff is very rude."
• "He was rude and unwelcoming."

Food Quality

Pros:

• "The cake were sublime, scones were morish and even the sandwiches felt special."
• "The desserts are amazing!"
• "Cake was delicious, enjoyed by everyone."
• "The scones were warm and when combined with the jam and clotted cream tasted great."
• "Obviously renowned for their fabulous cakes but I come here regularly for the all day breakfast and I can tell you they have the best Eggs Benedict I have ever sampled."
• "Food was tasty, but not worth the price."
• "The cakes were super light and tasty."

Cons:

• "The food is not good but coffee is ok."
• "The cake was horrible and atrocious. I ordered a carrot cake but it was incredibly old and dry."
• "The pastry cream in the eclair old and dry (ie stale)."
• "The sandwiches were below average and the carrot cake was stale (hard at the edges)."
• "The cake served was dry and dull in appearance."
• "Service was slow, coffee not tasty at all."
• "The mille feuilles wasn't anywhere as good as it looked."

Ambience and Cleanliness

Pros:

• "What a nice little place on Rose street in Edinburgh."
• "They have outdoor seating where you can soak in sun if the weather is nice."
• "The best thing about this cafe is its interiors. Very beautiful."
• "The place is beautifully decorated. I love it."
• "This charming little coffee shop is tucked away behind Princes Street."
• "They cleared a lovely window seat for us."
• "Such an amazing little place. I immediately fell in love with the ambience."

Cons:

• "Premises in Rose St, weren't allowed upstairs, downstairs too cold so kept my coat on."
• "The customer service wasn't good and the toilets were smelly."
• "Toilets not working. Staff allowed parents to leave their kids to just SCREAM & SCREAM & SCREAM & SCREAM."
• "Very poor service and terribly dirty."
• "The door into the cafe was hard to open as a disabled person."
• "Let's not even get onto how nasty the toilet was."
• "The disabled toilets door was blocked with boxes."