Address: 42 Grassmarket, Edinburgh, EH1 2JU, United Kingdom
Phone: +441316227328
Rating: 4.0
based on 154 reviews.
Service
Pros:
"Staff was very approachable and friendly."
"Service was very good and our waitress was pleasant and took good care of us."
"Excellent waitressing service from Lauren..so professional.. she made the experience."
"The staff where perfect too, very attentive and polite without being too intrusive, very good."
"We had such a good experience at Made in Italy. From the welcoming at the door to the check in during the meal and the goodbye when leaving. The staff were all amazing."
"The staff was outstanding, great personal service."
"The waitress who served us is really nice and helpful."
Cons:
"Service was terrible, they kept us (and another 5 groups) queueing in the street for half an hour while half of their tables were empty."
"Absolutely awful customer service."
"Avoid poor management skills. Waste of time."
"Unfriendly and rude staff. We enjoyed our great time in Edinburgh except this restaurant."
"Absolutely ridiculous. Apparently due to lack of staff but there was at least 5 waiters on site. Having a chat."
"This place was packed on a Friday night, but it was rather frustrating for our 2 person table to be ignored."
"Terrible customer service."
Food Quality
Pros:
"Food excellent quality."
"We both highly recommend the vegetarian and meat lasagna."
"Their pumpkin ravioli was packed with flavour and their bolognese sauce was hearty."
"The best pizza I gave had in Edinburg!"
"Food is always excellent. Top quality thin pizza with amazing toppings."
"So the food was so delicious. Especially, the lasagna and Brazil."
"The big upside: all of the food was absolutely incredible."
Cons:
"Market bought pasta with frozen beef. Wine was luke warm."
"Popped in for some late lunch but was very disappointed... Ordered a pizza with ham expecting some nice Parma ham or something instead I received a pizza with supermarket wafer thin ham on top."
"Pay top prices for frozen food that you can buy from a ready meal in M&S, food took 5 minutes to come and could tell it had come straight from the microwave."
"Service is quick but food is overpriced and not very nice."
"They serve pizza with frozen food ingredient ... and dry pasta..."
"The bruschetta was really bad... The tomato topping was from really low-quality tomatoes which could have benefited from a pinch of salt."
"The lasagne... didn't seem to have layers of lasagna noodles, but only little pieces of it with the rest covered with cheese."
Value
Pros:
"Competitive prices for the country."
"Excellent location and reasonable prices."
"The food was very good and well priced."
"Great wee Italian cafe. Very reasonably priced."
"Friendly staff. Pizza, fries and garlic bread were delicious."
"Food is awesome!!! We got the garlic bread and mozzarella and it was amazing! I also got the lasagna and it was so cheesy! 10/10 would recommend."
"Stopped in here for a late lunch/early dinner during an afternoon in the city. Service friendly & efficient, food delicious & reasonably priced."
Cons:
"Suddenly the bill went up to £89!! Absolutely gobsmacked and felt pressured to pay their tip that they’d included."
"Prices were high, which was expected from such a tourist-heavy area, service took ridiculously long and was badly dealt with."
"The bill provided had a service charge on it (not indicated on the menu or anywhere before you are seated) that I would not have wanted to pay based on the quality of the food."
"Additionally, the overall cost for two people was quite high at 37 Pounds for just pasta."
"Food too expensive for quantity and quality."
"The tasteless food, lack of wifi, limited pasta options, dirty cutlery, and the fact that they substituted my desired pasta with fettuccine without proper explanation were all letdowns."
"Extremely unprofessional. They seated us (a party of two) and proceeded to pointedly ignore us thereafter."
Ambiance
Pros:
"Everytime I come to Edinburgh I always make sure I come here. The atomsphere is warm and friendly and feels very relaxed."
"Adorable venue tucked in the restaurant row in Grassmarket."
"Highly recommend to anyone in the area and will definitely be back here again. Thank you all for that warm welcome."
"Made In Italy was a fun place to have dinner."
"We enjoyed a bottle of wine served by Katie. Great location for people watching, will be back, next time staying in Grassmarket :)"
"The atmosphere was so Italian."
"What a gem...in Grassmarket! 16 inch Pizza delicious, meatballs and bread with sauce Heavenly! Great warmth and dinning!"
Cons:
"It was definitely the loudest venue we had been in due to the open space."
"Ambiance was.... empty, i thank the only 4 lights left inside, i could barely see my friend in front of me."
"All round negative experience. Felt very tourist-trappy."
"On the positive side, the ambience was nice because it's in a touristic area."
"A really poor place to eat. We were waiting for 50 min for the pizzas. Didn't get ordered starter."
"Visited Friday evening for a few drinks, had a nice time so decided to return late Sunday afternoon for food and drinks... After 20 minutes my husband had to go inside the restaurant and ask if we could order."
"Visited for drinks on a luvly sunny day, sat outside in pavement area, very busy so lucky to get a table, table sanatised before sitting."