Currys Reviews Summary

Customer Service

Pros:

• "Staff are young, keen to sell any generally know their stuff."
• "Very good displays of almost everything, the staff are helpful and know just enough to answer your questions."
• "The technical staff were very helpful and knowledgeable."
• "An extremely helpful Lauren Thornley served me and went absolutely above and beyond with customer service."
• "Hi i visited the rugby store on the retail park and Andy who looked after me was brilliant. Very friendly and very helpful."
• "Roy was determined not to let this go and he had to delete some of my old phone apps to make room and his patience was absolutely marvelous and eventually my contacts were transferred over."
• "Went in with my neighbour for a washing machine, we picked one but could not find a member of staff, I took a picture of the one he needed and went to the till, the man took the number of the machine and all sorted, with delivery and taking the old one away."

Cons:

• "Absolutely waste of time and effort! My washing machine burnt out not even a year old and they refused to swap for a new or refund me!"
• "The worst customer service ever. I ordered a laptop 3 weeks ago, in 2 days I should go to pick it up... after other 10 days of waiting, not a single phone call from them with an explanation."
• "Horrible customer service! So immature behaviour, not a professional at all!"
• "Most of the staff are also rude, very unhelpful and generally lacking in all technical knowledge of the goods they sell."
• "Terrible customer service.. The staff really dont even bother to assist customer."
• "Customer service is the worst I have EVER come across in my life! 1hr 50 mins to get high blood pressure, headache and told to contact Panasonic."
• "Excruciating. Customer service is the worst I have ever experienced."

Product Availability and Pricing

Pros:

• "A huge choice of pc's and laptops and all things touch screen with some bargains as well."
• "5 star rating for the online system."
• "This is my nearest Currys store, and I always come here to buy my electrical items, my most recent purchase was my new Galaxy S8+, and the guys who helped out were extremely friendly and always have a smile on their faces!"
• "It's a large store with plenty to choose from, 2 floors of electrical heaven."
• "Good range of items and well laid out. Staff are polite (when you can find them)."
• "The prices seem competitive and the range of choice reasonable."
• "We will (as always) continue to buy the majority of our electric items from them. Well done Currys."

Cons:

• "10 metre LAN cable is ½ the price online."
• "The shop also has a lot of goods on display that they do not actually keep in stock, which is really annoying!"
• "Two items could be found the third wasn't anywhere to be seen."
• "Went in on Boxing Day to view a computer which their website said 'Was on display'. Couldn't find it to try before buying."
• "Argos were £130.00 cheaper."
• "On two separate occasions I have gone in to buy a product, it's on display, priced up with everything you could wish to know... then they tell me its not in stock."
• "Really confused as to why this shop and others like it have product on show but when you have spent time looking at it and finding out what it can do etc. from a shop assistant, they don't have it in stock and can't get."

Store Experience

Pros:

• "After several painful hours of being told by other electrical stores that all their USB Headphones were sold out, I had assistance as soon as the store opened at 10am and was directed to a pair I was looking for."
• "The layout of the store is also rather confusing, you have to walk all over the place to find things that usually go together."
• "Overall I recommend this store for tech, but please improve the camera section."
• "If you want a place to rootle around in for all things tech in the domestic sphere then try Currys PC World first."
• "I can say, without a trace of irony, whatever you need and desire will be found in this palace."
• "Shop itself is a nice layout with good choices."
• "It's no wonder the high streets aren't doing so well anymore."

Cons:

• "I genuinely considered taking a chair to sit on and opening a charger to charge my almost dead phone."
• "Visited today, was in there for 20 mins no approached me we are a young couple early 20s, so staff must of through they won’t spend money."
• "Like others, I find their customer 'service' terrible. I stood about wanting info on an inkjet printer, what few staff there were around ignored me or appeared preoccupied."
• "Shocking service! Had to wait 20 minutes when store was quiet to pick up an item."
• "Staff well not very helpful always have to call them over I find most stand round chatting."
• "Traveled 12 miles to store to purchase a new tablet... loads of staff standing around talking but not helping customers."
• "Currys pc world very understaffed asked for assistance and advice about a tv stand and left after waiting 20 mins for a member of staff."