Frankie & Benny's Reviews Summary

Customer Service

Pros:

• "Excellent customer service from Adam, very polite."
• "Food at Frankie & Benny's is always nice and their customer service is excellent."
• "Great friendly family restaurant with good service."
• "Had a lovely Lunch last week and the gentleman that served us was very friendly and helpful."
• "Our waiter was absolutely amazing with his service, chat and accommodating my needy 4yo son."
• "Been here few times. 5* is for amazing service from young lad Patrick."
• "Martin was our waiter for the day. Very kind, funny & helpful."

Cons:

• "Sitting waited for someone to come take order food great but shocking service never seen so many staff standing chatting and laughing while my coffee on the bar had to go up and ask if it was mine while staff larking around."
• "We gave up after an hour when we seen them pointing and laughing at us."
• "Food cold, staff couldn't be bothered."
• "The service was incredibly slow, 45 minutes waiting for food."
• "The service here was abysmal. For a half empty restaurant, there was no one of front of house. Many waitress simply stared rather assisted."
• "Very slow customer service, our party (and several other tables around us) was ignored for most of our stay."
• "Service was incredibly slow although there were lots of staff chatting to each other."

Food Quality

Pros:

• "The food was on the pricey-side, but was very fresh and worth every penny."
• "The barbecue wings were swimming in sauce, would have been better with a little less, hot wings really good."
• "The starters garlic bread with cheese pizza & meatballs fantastic."
• "Mains were chicken wrap & bbq chicken was great."
• "Food hot and tasty and a real comfortable environment to have a meal."
• "The food is delicious, so also an applause to the kitchen teams who manage to prepare food very fast without loose quality."
• "The food was delicious and brought in a timely manner."

Cons:

• "Hugely disappointed with our visit last night."
• "Didn't get our starter, my food was burnt."
• "Worst food ever. We ordered two burgers with chips and raw slaw, and it was not very pleasant to eat."
• "The whole plate looked 'beige' and very unappealing."
• "Had the macaroni. No flavour what so ever. Very dry but stoggie at the same time."
• "Rubbish we had ribs which we sent back not cooked at all."
• "The New York bbq chicken (a skant chicken breast with an anaemic rasher of bacon in a bbq sauce with a handful of frozen chips) for mains."

Ambiance and Environment

Pros:

• "The place was spotless and well drilled, Covid rules were meticulously applied."
• "The music is at the right level, one can have a conversation over it, and the interior is pleasing."
• "Crew members were helping to advertise the new barbie movie by wearing hulla chain-necklaces and had the restaurant decorated in a holiday theme to match."
• "Visited yesterday for my daughter's birthday. Staff were so welcoming and made her time there special."
• "Big thanks for an awesome birthday meal for our 6 year old tonight."
• "Great atmosphere, really friendly staff, especially the polish lady."
• "Perfect place to eat for couples, family meals or anything in between."

Cons:

• "Music was ridiculously loud from speaker above table and we could barely speak as a family."
• "Restaurant change dramatically... Empty, dull no life.... There was just few customers, horrible music."
• "It was so cold and uncomfortable we could hardly wait to leave and go to Costa for coffee."
• "Awful table next to the door."
• "The most unpleasant welcoming I have encountered at a restaurant, no smile no hello just straight up table for 2 follow me barely even looked at us."
• "Service very slow place was not even that busy but plenty staff on when we eventually got served meals took a while to come out kitchen."
• "Restaurant change dramatically... Empty, dull no life.... There was just few customers, horrible music."

Value for Money

Pros:

• "The ameretto sours was incredible and the £6 cocktail deal was a bonus!"
• "Food at Frankie & Benny's is always nice and their customer service is excellent."
• "Get in there for lunch a really great deal on two or three courses all the same portions of individual dishes."
• "The food was very good, service was as it should be, attentive but not intrusive."
• "Really great, delicious, fresh food."
• "Great food and really nice staff."
• "Worth a visit for the decor alone."

Cons:

• "For dinner for two incl. Starter and main, none alcoholic beer, and orange juice we spend £61."
• "Charged extra on a meal for cajun cheesy fries which turned out to be a smaller portion than I would have got without spending the extra £2.69."
• "Food was OK but not up to its usual standard."
• "Delicious food as always but prices are creeping up so we aren't as able to treat ourselves as much as before."
• "Food was really nice but a bit overpriced."
• "The only CON is the music volume a bit too loud so all the customers talk loud to be able to hear each other and the place in busy days could become a bit uncomfortable with so much background noise."
• "Thought my risotto was disappointing paid £13 for a plate off rice great chunks of brocilli and 6 very dry over cooked very tasteless prawns."

Management and Organization

Pros:

• "A very nice manageress told me not to worry and that she will sort everything out for me."
• "Not been in a while due to continued decline in quality and enjoyment of F&B's but they've turned a corner, great food good atmosphere plenty of staff on hand all nice."
• "If you have a disabled wheelchair I would recommend you book in advance, they have few spaces."

Cons:

• "Terribly managed, we usually go to the gyle and that's fantastic in every sense."
• "Didn't get an apology or a discount."
• "Our starters were forgotten about though and then presented towards the end... Bit of a disappointment."
• "Our daughter is in a wheelchair and we we flat out told there was no room for us, even though the restaurant was half empty."
• "Manager did take something off the bill but very bad management skills executed!"
• "Waiting staff cannot be faulted at all but the lack of organisation in the kitchen was terrible."
• "Service was worse than terrible. Would give zero stars if I could."