"A great hub ideally situated in the city centre with easy access for buses and trams going around the wider environments."
"Edinburgh Waverley is well located for direct access onto Princess Street and easy walking distance to the Royal Mile and other venues such as the castle."
"When you arrive at Waverley you will find yourself in the city center."
"Helpfully located on Princes Street (main road) and joined to a shopping centre."
"There are elevators and escalators to / from the street level, making is very accessible for those in wheelchairs or carrying heavy luggage."
"The station has full disabled access with lifts from every platform to the main footbridge and up to street level."
"For tourists its only a short walk to all the tourist attractions and large baggage, bikes etc are all catered for."
Cons:
"When arriving to this train station from London, we had planned on renting a car. We had to rent it at the airport in Edinburgh. There is no direct connection from this train station to the airport."
"All the taxi signs direct you to an area far outside the station in a car park where we waited 20 minutes for a taxi."
"Extremely confusing, up snd down the escalators and lifts trying to find the platform. Incorrect information firm the information office."
"The station is very confusing if you don't know it and you have a transfer; the signage isn't the easiest to follow."
"Not convenient, the signs aren't very clear, the staircases and corridors lack some space."
"Waverley station has the second biggest footprint of train stations in the UK which is a crying shame due to the fact that there is next to no useful signage."
"Edinburgh Waverley station signage is awful. There should be straightforward directions to main concourse."
Facilities & Amenities
Pros:
"At least now, most of the platforms are covered and there are a lot more shops around for that last minute bite."
"This also includes a lot of shops in the station as well so your not spoilt for choice."
"They have a lovely historical waiting area, wide and comfy where you can wait, having a meal, picking your tickets from lots of ticket machines there and help disks."
"The main train station in Edinburgh, lots of platforms, all the food places are overpriced if you aren’t in a hurry pop outside the station for a bite."
"Beautiful atmosphere at this station as beautiful Edinburgh is. Clean & tidy, nice customer service, a big waiting area, free w/c, cafes, bars, lockers for ur luggage, shopping mall, car rental etc etc."
"An amazing train station. There's a mall inside the station, there's plenty of coffee shops and restaurants."
"Within the station you will find tons of great little stores and boutiques."
Cons:
"Given its recent refurbishment Edinburgh Waverley Station could have been so much better... it feels cold and not the most welcoming."
"The station keeps its historic characteristics, but the restroom facilities are in desperate need of expanding."
"Lack of free toilet facilities is disappointing in 2022. Who carries coins on them readily for access to toilets."
"Very busy and long queues for the temporary toilets and when I did get in, the toilet I was directed to was blocked."
"Needed a drink and had to rush to my train, rushed to platform 12 to find no shops or drink machines."
"Terrible train station. 10.45 pm on a Tues night and every eaterie and bar shut despite trains still running."
"However there was a lack of bins, I had to walk to another platform to dispose of my rubbish."
Staff & Customer Service
Pros:
"We booked tickets today and found Laura in the booking office very helpful."
"Five stars to Peter on the information desk in the concourse of the station. His knowledge was amazing."
"Very impressed by help and assistance received just now from Derek who helped myself and my husband with the language."
"Needed some advice on travelling out of Edinburgh to visit Stirling and North Berwick the staff at the ticket office in Waverley Station were really helpful and pleasant nothing was too much trouble it's a pleasure to leave a positive review."
"Great station, and even more fantastic staff. They were professional and kind."
"All staff we asked were extremely nice and helpful."
"I would like to thank the staff at Waverley Edinburgh who helped my husband with wheelchairs when we passed though Edinburgh on our stay in Scotland."