Countess Wear Beefeater Reviews Summary

Service

Pros:

• "Staff were very nice, service was extremely quick."
• "The service was 5 star, particularly Nash I think her name was..she was friendly, welcoming and super efficient."
• "Waitress was very pleasant great memory remembering all our drinks orders food was lovely all freshly made and hot."
• "The staff were excellent and the food was far better than I have had in other beefeater restaurants."
• "Staff were lovely and polite and nothing was too much trouble."
• "Service from Karen was impeccable! What a naturally wonderful waitress."
• "The waiting staff were brilliant, brought a bowl of water straight out for the dog and were friendly and attentive."

Cons:

• "We booked a table for 4 at 13:10 for 13:30. Were greeted by a very rude older woman with short hair."
• "Service was good but the pub was understaffed."
• "Wait of 40 minutes even before order was taken."
• "Worse service ever waited 15 to be seated and then another 15 minutes before a server come over."
• "Service was slow because there were not enough staff, although the waitress there was good."
• "Service was friendly if a little slow."
• "Service the waitress looked to have burned out."

Food Quality

Pros:

• "Food good value for money."
• "The food was very nice and we will definitely come here again in the future."
• "Food nicely cooked, tasty and competitively priced."
• "Food was good - steak was a bit thick but very juicy. Partner had the chicken which was delicious."
• "The deserts were really enjoyable and very palatable."
• "Food was nice recommend the salmon."
• "The curry is tasty and not too hot."

Cons:

• "Pub run down. Beefeater what are you playing at."
• "Over cooked food, food missing from our orders."
• "Steak very gristly, but chips great, side salad consisted of one leaf of lettuce, one slice of tomato, and a slice of red onion."
• "The food eventually arrived and it was awful an absolute anaemic presentation and taste."
• "BBQ ribs were so heavily spiced we couldn't eat them."
• "Kids burger was burnt."
• "Both times the food has been disgusting, chips were like warm raw potatoes."

Cleanliness & Maintenance

Pros:

• "All the staff were great polite and professional during a v.busy period tables were cleaned constantly."
• "The food came quickly and was fresh and hot."
• "The staff are always very polite and welcoming so we will continue to return."

Cons:

• "Another issue was on using the toilet somebody had vomited in the sink and over the units we couldn't even use any of the taps etc."
• "Outside looks awful ashtrays all full and tables not clean."
• "The carpet in the restaurant was peppered with rubbish unfortunately and I've had cleaner cutlery."
• "The room was not prepared properly, restaurant closed at 9.05 pm when it says open until 11, outside area is covered in cigarette butts and rubbish."
• "Open chicken sandwich is lovely- always have that. Used to be £5 so very reasonably priced with chips- now £6.69- touch/go if chicken overcooked…outside area is very dirty."
• "On the way in to the premises, there was piled up rubbish and leaves (a lot of it) all around the steps."
• "The restaurant floor was filthy with food under our table, the service a little slow."

Value & Pricing

Pros:

• "The gov eat out scheme saved 50% on the price."
• "Really good value for money especially if you have the money off vouchers."
• "Prices were reasonable especially with a blue light card discount."
• "Very reasonable prices too!"
• "The prices are very good value as were the drinks."
• "We had 2 course meal and drinks and was less than £60."
• "Service very good, food nicely cooked, tasty and competitively priced."

Cons:

• "Hugely over priced. Average quality at best and comes out far to quick for my liking."
• "Food was nice but not worth the price."
• "Prices far to high for amount of food."
• "Expensive for what it was - would find somewhere else if In Exeter again."
• "Can be over priced for the type of food they sell."
• "If you buy a meal deal you still have to pay extra surcharges which is a shame really."
• "Probably the worst food I've ever tried to eat. Over priced is an understatement."

Atmosphere & Location

Pros:

• "Ideally situated on a roundabout with plenty of parking."
• "Nice big car park, disabled access is easy."
• "Large carpark to the front, side and rear removes the parking panic when you arrive."

Cons:

• "Pub very scruffy."
• "The place was very quiet too and not a lot of atmosphere."
• "The restaurant itself is looking a little tired in places and could use a fresh lick of paint."
• "The whole place looked very tired, in need of some redecorating."
• "Based on a roundabout it’s pub garden is a little 'concrete' and loud but it does have one."
• "Decor could do with a fresher look, colours were dull and lifeless."
• "Bit dark and dingey."