Address: 7, 11 Hope St, Edinburgh EH2 4EL, United Kingdom
Phone: +441312477000
Rating: 4.3
based on 220 reviews.
Staff and Service
Pros:
"Staff were excellent, attentive and very welcoming."
"Barman that took us through that was fantastic, very warm and friendly with great chat and insight."
"All the bar staff were great and empties cleared efficiently."
"The front desk guy that checked us in, I think his name was Jamie (?), was really friendly and extremely helpful."
"The staff were really friendly and helpful."
"Staff are very friendly."
"The staff is very kind and helpful."
Cons:
"We were told that a manager would come and see us regarding the situation. They never did."
"New host starting the evening shift, a lady in all black, asked staff team at bar 'who wants to get mad wae it' and 'who is up for it' to which many in the mini team meeting exclaimed 'me let's go', not appropriate."
"Poor service and overpriced drinks."
"On this occasion dinner for 4 on 7th of August the service was a disgrace."
"Made to feel very low... after 1 drink was asked to leave?"
"Bar man on duty very rude and unprofessional."
"Gets busy in the bar and service isn’t great with lack of attention."
Food and Drinks
Pros:
"Food is to die for and cocktails best ever had."
"Food produce is second to none."
"Both were excellent in taste, ingredient quality and portion size."
"The food here is amazing. French toast with bacon and maple syrup was honestly eye-opening, never knew it would go so well together."
"For dessert we had the pear and frangipan tart with ice cream which was delicious."
"The food was really tasty."
"Food was very good."
Cons:
"It was so loud I needed to yell across the table to talk to my party."
"Plus the beef in our mains was really quite tough / chewy and everything seemed not freshly cooked."
"The flat iron steak was not as flat and not very well filled."
"I ordered the chicken grill, it was raw when cut into."
"The main course of brisket was very poor."
"The meal was cold I had to ask for a steak knife to cut the meat."
"Food not hot. Big delay with taking orders and serving."
Rooms and Comfort
Pros:
"Room was great and roomy. The king-sized bed was very comfortable."
"Hotel was gorgeously decorated and clean. The bed was sooo comfy!"
"The rooms are great, clean, spacious and have everything you will need for a stay in the City."
"Our room had a really large, comfortable bed. The hotel is very clean."
"Room was comfortable and very clean."
"The room was quirky and beautifully decorated and the overall facilities are clean, updated, and gorgeous."
"The room was modern, tidy, and clean as well."
Cons:
"Only slight issue was the lack of air conditioning in the room."
"However, our rooms were not clean enough. Nobody has cleaned the underside of the bathroom fixtures in a long time."
"Bath/Showers could use an updating."
"The rooms are pretty small."
"The room was on the small side for a deluxe double/twin can’t say I would book again."
"Rooms are tiny and my bathroom was in a terrible state of disrepair."
"The room was way too warm and slightly small decor a bit dated looks better on website."
Location and Atmosphere
Pros:
"Ideal location for a meal with our friends. Enjoyed the atmosphere, not too loud, not too quiet."
"Great place. Relaxing atmosphere in a vibrant city centre location."
"Beautiful Bar in a fantastic location so very easy to get to and find."
"Central location, great bar, famous Scot themed rooms amazing friendly staff!"
"Comfy bed, location is excellent especially if you are wanting to be in the city."
"A great location, many of Edinburgh’s attractions are within easy walking distance."
"Very elegant Boutique Hotel in center of Edinburgh."
Cons:
"Unfortunately, this place seems to have lost its magic since we last visited a year ago."
"Not the best service and not a place I’d recommend that one go to eat."
"The biggest problem was the volume of the music."
"The one gripe I have is that the music can get very loud for not a lot of people."
"The music lasted until late in the night on a Friday and Saturday when I stayed for those two nights."
"Great location but that can attract the late night crowd who were only getting ready to hit the town when I was trying to get to sleep at 11.30pm."
"The only downside to our visit was that because the hotel has a bar/lounge attached which is very popular there are far more people visiting the bar than there are residents living there which meant it was literally impossible to get a seat or table in the bar or the small reception area of the hotel."