iRepair Reviews Summary

Customer Service

Pros:

• "The staff are friendly and knowledgeable, as well as honest."
• "Every member of staff I've had dealings with have been very knowledgeable, courteous and professional."
• "Really friendly and helpful as soon as you walk in the door with great communication on what’s wrong with your device and when you can pick it up!"
• "The staff were really helpful and friendly."
• "The staff at the Ayr branch (Ali & Illan) were very knowledgeable and friendly too."
• "The technicians are not only exceptionally skilled, but they also take the time to explain the repair process in detail."
• "The staff are friendly, knowledgeable and helpful."

Cons:

• "Wouldn't return or recommend it to anyone."
• "I'm fuming with the level of service and disgusted at their lack of problem solving."
• "Very disappointed about the lack of communication and how the staff on Saturday handled things."
• "No reply to email or Facebook messages."
• "I complained by email but they denied ever saying it was a genuine product."
• "Their communication was shocking."
• "Also the member of staff who served me was very rude and had zero customer service skills."

Repair Quality

Pros:

• "The glass repair was faultless, done quickly and at a very affordable price."
• "I had my screen repaired to a good standard and I'm very happy with the outcome."
• "Both problems were solved quickly and at a very reasonable price."
• "The quality of the phone repair was excellent."
• "Repair was done within the hour, and to a brilliant standard."
• "The repair was completed within a few hours."
• "Fixed 2 broken screens for a reasonable price and sorted some minor faults on 2 of my other phones for free."

Cons:

• "When phone returned, an external screw was threaded and wouldn’t be able to be opened easily if I took somewhere else."
• "Eventually it was sorted out and the screen was fixed correctly, but straight after I noticed my phones battery doesn't last 5 hours and the touch id no longer works, they told me this was a software problem and nothing they could do."
• "The repair was not good either, it was a screen repair and it wasn't attached in the correct position and the main button is now really hard to press."
• "Took my p30pro for screen replacement. Got it back broken, took it back 2 times and still received it with back falling out not glued properly and earpiece speaker not working properly."
• "They did repair my damaged screen on my iPhone SE, however now the fingerprint does not work, and the touch is completely off calibration."
• "Had to go to Apple and get a new official Apple battery which sorted the damage iRepair had caused AVOID AT ALL COSTS!"
• "The screen started playing up within a month."

Value for Money

Pros:

• "Was quoted £65 + 6 months warranty for the repair."
• "They repaired my phone quickly and also confirmed that the repaired part had a 6 month warranty."
• "They then took a fiver off the cost so I could get a cab to work."
• "It was the cheapest price I could find by a long shot."
• "Got it completely fixed for £45."
• "Cost me £35 compared to Apple's £160."
• "Very quick replacement of my iPhone 6 battery, and a great price too."

Cons:

• "I pay 25 for god knows what and another 20 for diagnosed things that if I didn’t point it out they would not have noticed."
• "I was charged £130 to replace the screen on my iPhone 6 but from what I have read others were only charged £60-80 for the same service."
• "They then later told me it would be £150 as they had to source from a different supplier."
• "But they charge so a lot for their service!"
• "I would have to pay double the price for one working battery."
• "Quoted me for £80 for a phone screen replacement and that I had to pay a £20 security deposit."
• "I am then told that there will be a £30 charge for 'soldering'."