SIXT Car & Van Hire - Glasgow City Centre Reviews Summary

Customer Service

Pros:

• "We were very warmly taken care of by Jordan and his team."
• "Dominik was very friendly and helpful during pickup and return."
• "The staff and manager were amazing! Very friendly service - we got treated to coffee and they explained the services and products we purchase really well, there are no hidden costs."
• "Rahul was incredibly friendly and efficient. He kindly let us check out with the car a couple of hours early, as our plans had changed slightly."
• "Rahul is absolutely outstanding. Friendly, efficient, compassionate and reassuring."
• "Shahbaz was amazing, provided a great service, top of the range car, was incredibly helpful throughout the process of the hire and showing the car."
• "The staff were attentive and offered us some great recommendations for our road trip to the West Highlands."

Cons:

• "The service from Sixt was horrible and, frankly, unsafe."
• "Customer service comes last - upselling is the number one priority."
• "Pathetic service. No one there during opening hours to receive returned car."
• "Spoke to customer service on the phone and the guy was useless."
• "The representative was unhelpful and did nothing to manage the problem."
• "Had a truly shocking and distressing experience and probably the worst customer service I have ever dealt with."
• "I contacted customer service as suggested by the business response, but they were not helpful and just said the same thing."

Vehicle Condition

Pros:

• "The car was immaculate, very low mileage and well maintained."
• "Car was in good condition too."
• "The van I received was not my first choice but I was more than happy with the replacement given."
• "We were super happy with the car and it was wonderful for our 11-day road trip."
• "Really nice car for a good price. New Audi, well maintained with a brilliant spec."
• "We were able to rent a beautiful BMW Series 5 at a very reasonable cost."
• "Car was clean and as described."

Cons:

• "Like some other reviews mentioned before, be aware you may charged over £900 for a scratch/damage that's not caused by you if you don't buy their extra insurance."
• "They’re asking us £900 to fix a scratch on the roof that we’re not responsible for!"
• "The company claimed there was a scratch that would cost over $1,000 to repair on the door."
• "They gave us a car that was dirty on the outside, saying that it had just been returned."
• "I’m disappointed that Sixt would release a car with visible damage for the next hire."
• "Upon returning the car, we were shown a couple of small marks on the LH wheels (from kerb) and told we had damaged the car!"
• "We received pictures of damage to the car we didn’t cause. We explained we didn’t cause the damage. It must have happened after we put the car back in the q park."

Pricing and Charges

Pros:

• "I had cause to return the car 24 hours earlier than I had planned and, entirely unbidden, I was only charged for the time I had used rather than the full amount of the agreement."
• "Unasked for and unexpected they offered a discount for the unused days."
• "Pricing was excellent and service overall fantastic."
• "Really good price for money and hassle free from start to finish."
• "Even got an upgrade to a Mercedes at a great price."
• "We also got a free upgrade to a bigger and better car when they considered the places we'll drive to."
• "I chose 'full tank' policy since the staff said the fuel rate is lower than any regular gas station."

Cons:

• "Then I get an email saying I'm being charged £76!! For nothing, just a hidden charge."
• "They charged us over 1200 USD for damage that THEY caused, because we sent them video proof that the vehicle was not damaged when we returned it."
• "Charged £195 for fuel plus a £39 admin charge 4 days after handing the van back."
• "Upon my return to Australia, several hundred dollars were deducted from my credit card (twice) with no explanation!!"
• "Nevertheless, the amount that we were supposed to pay for the van was £ 276.98 and we got charged £ 315.64."
• "Charged over £70 to refuel car despite me leaving it with 90% of the fuel it had when I received it."
• "They will deduct money from your credit card without authority!!"

Location and Facilities

Pros:

• "The branch is located very close to Glasgow Train Station and ideal for the commute then exploring the city."
• "Vehicle was excellent, with good city centre location."
• "The location is also really good as it is less than 5min walk from the train station."

Cons:

• "In general the service is good, but the parking is awful, as there is no lift to the lower grounds, where Sixt's parking is located."
• "Branch advertised as being in Glasgow Central Station, although this is now closed and had to walk ten minutes to/from City Centre branch this was difficult with personal mobility issues and luggage."
• "Only one little remark for people who never drove a right-hand drive car before; you might struggle getting down seven floors on the narrow circular ramp of the car park."
• "Very nice cars and personnel, but extremely tight parking garage exit."
• "The carpark they operate from is a NIGHTMARE!"
• "Got out to the van and the inside was dirty, crumbs all over the seat and needed hoovered."
• "This store doesn’t exist and Sixt don’t tell you this."