The Grafton Arms Pub & Rooms Reviews Summary

Accommodation

Pros:

• "Room very tastefully decorated and spotlessly clean."
• "Extremely comfortable and very hospitable!"
• "Beds are amazing, and rooms were spacious."
• "The room was very clean, spacious and modern with all amenities you would want."
• "The room was very beautiful and clean, with everything we needed."
• "Our room was spacious, very clean, modern, and had all the amenities you could want."
• "The rooms were way beyond expectations and so comfortable."

Cons:

• "The milk was off in the fridge, the room was small."
• "Unfortunately, the morning we were leaving Brussels we were notified by Eurostar that all the trains were canceled going to London due to a big storm that flooded the rails."
• "There were no coat hooks to hang up wet outside coats."
• "Poor value for what you get (and we’re coming from New York City!)."
• "Our only let-down was the airconditioning: noisy, hardly working and the central airco-exit makes deep vibrating noises."
• "Very very loud inside the building and rooms. You hear every door slam and people talking."
• "The air-con unit outside the window was rather noisy."

Service

Pros:

• "The manager is hardworking, kind and friendly."
• "Staff very friendly."
• "The staff are friendly, welcoming and empathetic."
• "Friendly cleaning ladies, friendly waiters and friendly manager."
• "The staff was really kind and nice."
• "Lovely courteous staff offering fast efficient service."
• "Friendly and accommodative staff."

Cons:

• "22:25 asked for a drink at the place my wife and myself met, refused a drink because they were closing early. Manager disgustingly rude about it."
• "We were going to eat here on our second evening but we hadn’t reserved a table and couldn’t be accommodated."
• "We did ask for milk but it never arrived."
• "All guests left the building but there wasn’t a member of staff in sight."
• "But the current manager appears to have a lack of respect and understanding of how to treat customers."
• "We agreed to leave and we won't be going back any time soon."
• "Stayed there mid August 2019. Interesting place. When we arrived the place was closed."

Location

Pros:

• "20 mins from King's Cross and 20 mins from Soho (on foot)."
• "Very accessible to the greatest parts of the city without being in the very crowded areas."
• "Very well located, the recently refurbished rooms are lovely and a really good size for London."
• "This hotel is located near the central part of London, walking distance to the tube station, and many eateries."
• "A short walk from Euston station and a good location for easy access to the theatre district."
• "Central not far from Euston and Warren Street underground stations."
• "The location is good for getting around London, with both underground and train stations nearby."

Cons:

• "We had one incident crossing the road a few blocks away and were very nearly hit as a car whipped around the corner."

Food & Drink

Pros:

• "I enjoyed the Asian menu downstairs for lunch."
• "Food yummy 😋"
• "Thai food menu which is delicious."
• "We also ordered room service with drinks which were brought up to the room and the food was delicious, and a fair price."
• "Food in the pub is also nice and comes with a 10% discount if you’re a hotel guest."
• "The delicious quality of the food."
• "The food menu is incredible, focused on Asian cuisine."

Cons:

• "So basically I am paying $350 and getting nothing."
• "My husband's order was incorrect and mine was a little overdone however we couldn't have cared less."
• "No breakfast available though."