Victoria Restaurant & Cocktail Bar Reviews Summary

Category: Italian restaurant

Address: Unit 1, The Ark, 1 East St, Newquay TR7 1DN, United Kingdom

Phone: +441637850547

Rating: 3.2
based on 122 reviews.

Food Quality

Pros:

  • "Really good pizza made from fresh ingredients and baked in huge pizza oven."
  • "Had an enjoyable meal at Victoria with really nice pizzas and cocktails."
  • "Food was excellent."
  • "Excellent meal pizzas were amazing spaghetti Bolognese and garlic bread lovely."
  • "We are at this venue on Friday eve and the food was stunning so we booked for the Saturday evening as well..."
  • "Food was actually very good once we received it."
  • "Had dinner together this evening and it was beautiful food - I had a pizza and my partner had pasta."
  • "We enjoyed a couple of meals here. The food was nice. We had Bolognese which my companion said was okay. The pizza were nice."

Cons:

  • "Other dish, pasta with steak and mushrooms was really bland. There was just a few little meat pieces and not much mushrooms."
  • "Food was sub-standard, letting down Italian cuisine."
  • "Chicken breast in breadcrumbs that is below all. It is difficult to find meat between the layers of breadcrumbs."
  • "Bigger plate but really nothing on it, very small portions, instead of roasted potatoes and chicken breast arrived cooked and fried after, disgusting."
  • "My main course, pollo alla Milanese arrived, burnt dry chicken with Macdonalds fries and a salad that was so cold it was going brown."
  • "Food was bland, risotto was bland, chicken over cooked, carbonara was okay, as was pizza, poor customer service."
  • "The food took 2 hours and they took about 30 minutes just to get the drinks and then only brought only hahalf the table glasses."
  • "The pizza was not well cooked and scallops were disappointed."

Service

Pros:

  • "The waiter was very pleasant, but unfortunately they were understaffed."
  • "The serving staff are attentive but seemed to prefer to give customers space to enjoy their meal."
  • "Friendly staff that were proactive."
  • "Excellent meal pizzas were amazing spaghetti Bolognese and garlic bread lovely friendly staff couldn't do enough for us good with children."
  • "My partner and I ate at restaurant Victoria and were pleasantly surprised after reading the reviews."
  • "The service was amazing and the food divine."
  • "The staff are very friendly and attentive."
  • "Friendly staff considering how exceptionally busy it was, stimulating surroundings and excellent food."

Cons:

  • "Waiters were very young and didn't managed well. They seem to not know what to do most of the time."
  • "There were also mistakes with orders and we waited a while to receive the bill."
  • "We hadn't even finished out starter and the mains arrived sent the mains back and two minutes later waiter took my two siblings plates away."
  • "I booked a table online. In the restaurant, the staff knows nothing about the reservation."
  • "Service was incredibly slow - we started thinking they'd forgotten we were eating there."
  • "Our table wasn't ready when we arrived even though we booked the day before."
  • "Absolute shambles. No eye contact from any staff on arrival, had to go and grab a menu off another table."
  • "Hardly ever leave reviews but have to warn people of the TERRIBLE SERVICE HERE."

Atmosphere and Location

Pros:

  • "The restaurant is gorgeous and in a stunning location with sea views, with lovely accommodating staff."
  • "The food is amazing and the cocktails are just as good the whole combination of food service and drinks will not dissapoint."
  • "Really nice views of the sea when you sit outside."
  • "Had I read the reviews prior to coming, I wouldn't have come. However glad that I did. The food was gorgeous, the location and view is great with outside eating a possibility, also prices are standard."
  • "The waitress is amazing she's got a skin head such an asset to the place food ain't all that but watching the fireworks between the Faulty Towers stereotypical Italian Manager/owner totally messing things up."
  • "The restaurant was clean and modern and the staff were attentive and friendly."
  • "Victoria's first impression, spacious clean and bright. A fantastic evening."
  • "Incredibly hard working staff doing their best to keep up with high demand. Unfortunately, they are understaffed so it was hard work getting the attention of the servers and a few drinks were forgotten here and there - the food was quick and nice, the drinks were also very good. It's a lovely spot for sunset."

Cons:

  • "The food took 2 hours and they took about 30 minutes just to get the drinks and then only brought only half the table glasses."
  • "I was verbally abused by the manager!!"
  • "We ordered via the foodhub app and after waiting nearly 30mins our order was canceled due to the establishment being closed."
  • "Absolutely disgusting service at this place if you can call it service as we booked for a table for 2 and when we arrived the restaurant was closed."
  • "Made a reservation for 7PM on Sunday 13th June. Arrived to be told by the owner they were closed."
  • "We ordered food & drinks. We was served a bottle of wine that had already been opened. My son had a bottle of diet coke that was over 3 months out of date."
  • "Service was really poor really really rude menager."
  • "Terrible place. Service all over the place. Someone near us found a hair in their food."

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