Frankie & Benny's Reviews Summary

Service

Pros:

• "Service was ace."
• "The staff here are extremely kind and very helpful - could not ask for more."
• "Service was on point, Rebecca was our server, she was so lovely and made sure everything was spot on for us."
• "The girl who served us couldn't have been more helpful. She was so attentive and smiled the whole time."
• "The service is superb, they always make sure you’ve got everything you want and are friendly and attentive."
• "Our server Lorna was great managing our group of 11 with ease and gave a very professional service."
• "The staff (Liam and Kelly if I remember rightly) were absolutely brilliant!"

Cons:

• "Poor service food was awful."
• "The service was slow and totally inattentive."
• "Very poor service and poor food and an age to wait!"
• "We never got check back from waitress so nobody to address the issue."
• "Went for a spot of dinner wanted something quick food came out but all I could notice was our waitress chewing gum not a pretty site."
• "The service here is really bad and the kitchen is so slow."
• "The waiter was trying to clear the table while one of our party was still eating."

Food Quality

Pros:

• "The food is delicious as one expects."
• "The spicy meatballs had a real kick to them, the BBQ brisket pizza was flavourful and the kids pepperoni pizza delighted the smallest member of the team."
• "The chicken was excellent but the star of the platter was the half rack of melt in the mouth ribs, minimal chewing required."
• "The food was honestly amazing."
• "The food was sooo good. My sister had the vegan mac n cheese and really enjoyed it."
• "Food was hot up to temprature and correct as we both order slight variants of burgers and fries aswell as milkshakes."
• "Food was outstanding and we'll definitely be back."

Cons:

• "The chips were supposed to be skin on chips 😫 it was terrible, won't be back."
• "The food was tasty enough but I thought the meal was quite expensive for what it was."
• "Was with my daughter last night... it was two balls of dough with sauce and cheese on it looked and tasted awful."
• "The meatballs were hard and bone dry and not even that hot, the spaghetti was luke warm and the sauce was more like a red water with no flavour whatsoever."
• "However, the food was a real letdown. My friend got the carbonara and there was virtually zero flavour."
• "The main meal was just awful - The chips were cold and like scraps, the cheese on the Burger was translucent and the burger itself tasted cheap with negligible relish."
• "Very disappointed, worst pizza ever, very doughy and left me covered in flour."

Atmosphere

Pros:

• "First thing that struck us was the atmosphere, the place had a nice lively buzz about it, without being raucous."
• "Cheerful atmosphere."
• "A great restaurant with a nice atmosphere."
• "Great food great service and the staff were so welcoming to all customers arriving at the restaurant."
• "I had a great time at frankie and bennys the food was delicious and the overall atmosphere was very friendly and relaxed."

Cons:

• "Whole place was also freezing, everyone I seen sat were all leaving their coats on due to this, just wasn't a comfortable environment."
• "The atmosphere wasn't great either and the waiter was barely interested."
• "Place felt really run down, atmosphere was dull and the usual rat pack music was replaced with normal radio which you could hardly hear."
• "The atmosphere however was lacking somewhat as was fairly empty and quiet."