New Lanark Reviews Summary

Scenery and Walks

Pros:

• "Absolutely love New Lanark! The view as you walk from the car park and come over the top of the hill is always amazing!"
• "Great heritage village. Lots of walks by river to The Falls of Clyde."
• "There are also beautiful walks alongside the river Clyde with spectacular views of the falls."
• "One of the best easy going nature trails ever with a string of amazing waterfalls, Falls of Clyde."
• "Visually stunning. We never went into any of the exhibitions but just enjoyed the walk along the River Clyde."
• "The walkway through to the falls of Clyde was just stunning."
• "Beautiful scenery, loads of woodland walks full of woodland wildlife."

Cons:

• "The paths up to the falls were well marked and maintained... however the falls were surprisingly low considering the amount of recent rain."
• "The trails are not suitable for wheelchairs or pushchair."
• "The walk to the falls is not pram friendly."
• "Very steep hill... trying to push a buggy up that hill would have been difficult."
• "Kids need a real close kept an eye on during this walk as you are at points walking over a boardwalk right alongside the falls of Clyde."
• "Only drawback is... I like to do a loop when I'm walking but you have to come back the same way."
• "The walk to the falls is not pram friendly."

Accommodation and Facilities

Pros:

• "Stayed at new lanark Mill room was nice clean very big bed great Had dinner in restaurant food was lovely but service slow."
• "Had a lovely overnight stay... never had such friendly staff."
• "Accommodation was great, wedding catering was excellent, breakfast was lovely."
• "The room in which I stayed was large, comfortable and very well appointed."
• "Room was lovely and bed very comfortable."
• "The hotel was nice, rooms are very modern and appealing, food is good, views are great."
• "Bedroom was large and looked out onto the river."

Cons:

• "No Tv signal or wifi. You could feel springs through mattress, not comfy!"
• "Wouldn't say spotless. Cobwebs hanging from ceiling and stuck to walls. Skirting boards had a thick layer of dust on them."
• "We usually are very pleased with our room here but were given a small room next to stairs where we could hear staff arrive very early."
• "The mill workers tenement had been sold and in its place a ridiculous cardboard room with nothing in it."
• "So disappointed in what used to be one of Scotland's gems! I don’t know if it’s because it’s January/winter but the place is so run down and like a ghost town."
• "All facilities (visitor centre, cafe and toilets) are not open during COVID restrictions."
• "The only downside was I couldn't get a signal on my phone inside the hotel."

Food and Dining

Pros:

• "Food in the restaurant is very good."
• "A lovely lunch is available in the cafe which is reasonably priced."
• "The pizzas are top quality and my Americano was suitably strong, highly recommended."
• "The gift shop had unique souvenirs and the cafe had delicious food."
• "We really enjoyed a local ice cream."
• "The coffees that came were tasty and strong."
• "The cafe prices were a little higher than expected but the cakes were delicious."

Cons:

• "Long queues at the cafe, but it was a particularly busy day."
• "Food was underwhelming for the price, service slow and half the small menu sold out by mid-lunch."
• "Service was a little slow."
• "Though nice the tea is weak and service very slow."
• "A wonderful place, spoiled by the cost of admission, almost £14 pp, then £10 for 2 teas with scones."
• "The cafe is way overpriced! £45 for 3 toasted baguettes and 2 slices of apple pie."
• "The cafe was very slow (30mins queue) and lacking in choice, although the food was okay when we finally got it."

Staff and Service

Pros:

• "Staff at centre friendly and helpful."
• "Had a lovely overnight stay... never had such friendly staff."
• "The hospitality of the staff is top-notch!"
• "Staff very friendly and helpful."
• "Staff was super friendly! We loved the service, the room and the location."
• "The staff in the Hotel are so pleasant, chatty and cant help you enough."
• "Staff extremely friendly and helpful."

Cons:

• "Kids disappointed not to be allowed into school at 16.42 as apparently it shuts at 16.45."
• "Service was a little slow."
• "Food was underwhelming for the price, service slow and half the small menu sold out by mid-lunch."
• "Though nice the tea is weak and service very slow."
• "Canteen was as usual very busy. Nowhere near enough staff!"
• "Tried to get drink at the bar but had to leave, girl obviously was not bar trained."
• "The cafe couldn't be more ignorant although the catering manager helped my mother in law when she was getting nowhere with the serving staff."

Accessibility and Parking

Pros:

• "There's a visitor parking space which is free."
• "Plenty of car parking space."
• "There is a complimentary bus from the top car park."
• "The walk from the car park to New Lanark is fine, if you use a wheelchair or motorized buggy then you want to park down in New Lanark where there are disabled bays."
• "They have quite good disabled access with parking for Blue badge holders at the bottom of the village as well as ramps and lifts in the main buildings."
• "You can drive your car right down to the hotel area where wheel chair users can get out."
• "Parking was £3, which I thought was fine."

Cons:

• "The trails are not suitable for wheelchairs or pushchair."
• "The walk to the falls is not pram friendly."
• "Loads of steep hills throughout the village and can be challenging for wheel chair users."
• "The land can be challenging for wheel chair users."
• "Not very good for disable people and wheelchair users because there lot ramps going up hill and down hill round the cotton mill it be better if you could have lift they could to get to every level instead."
• "Some places are accessible by wheelchair but be mindful that the streets are quite steep."
• "With the car park at the top of a steep hill, a problem for those with mobility issues."