Ancoats Car Sales Ltd Reviews Summary

Customer Service

Pros:

• "Excellent customer service."
• "Fast and efficient service."
• "Couldn't have asked for better service."
• "Amazing staff really helpful and quick turnaround."
• "Kash and the team went above and beyond to sort my car in a timely fashion."
• "Really good customer service."
• "With good staff offering help with any car issues at hand."
• "Ancoats Car sales, from start to finish gave excellent customer service."
• "Excellent customer service from the beginning till end."
• "Great customer service throughout."
• "Amazing experience at this car dealers."
• "All staff members are fantastic and really helpful."
• "Amazing service from Omar and the team! So professional."
• "This dealer is hands down the best I've ever dealt with."
• "Excellent Service - Brought a car recently with Ancoats and I must say the customer service was amazing."

Cons:

• "The worst experience ever. Think twice before you buy anything from them."
• "DO NOT waste your time, cars they sell having nothing but issues, staff DO NOT care."
• "The worse car seller I met."
• "Worst experience ever! Would not recommend anyone buying from here."

Quality of Cars

Pros:

• "Car was immaculate for pickup."
• "Some lovely cars there."
• "Really good cars here you can't miss to get one."
• "The car itself was clean in and out with an impressive spec for a great price."

Cons:

• "They put false details in their advert so you can buy the car."
• "The car was in really big mess first day I collect it."
• "Drove the car home and on the way back the engine light came on which bought up numerous faults."
• "I brought a car which is an accident car, but they did not tell me before I paid for it."

Staff and Interaction

Pros:

• "Peter was extremely helpful and just a genuinely nice guy from start to finish."
• "Kash sorted everything out for us."
• "Thanks to OneWayFinance and the guys at Ancoats!"
• "Many thanks to Mark for all your help!"
• "Peter is a very professional and friendly sales manager."
• "Pete was honest and explained everything."

Cons:

• "I usually not give someone a bad review but a staff rudely says do you really want to buy this which I find really offensive."
• "Every phone call I made they were trying to fob me off."
• "Worst experience ever! Would not recommend anyone buying from here."

Buying Experience

Pros:

• "Purchasing my Mercedes A-class was a seamless experience using Ancoats as they made the process understandable and easy."
• "Thanks to Pete and Omar for a great experience, I wouldn’t hesitate to purchase another from them in the future!"
• "Great buying experience, I would hope to buy from Ancoats again."

Cons:

• "One star is too much."
• "No point asking them to do anything as it’ll be too difficult for them."

Delivery & Pickup Experience

Pros:

• "They found my dream car straight away after asking me about all my preferences and had it ready for me within a few days!"
• "On an added note my wife bought her car on a Saturday and I saw one I liked on that day so they delivered it to my workplace on the Wednesday."
• "I reserved the car online Sunday Evening and after a MOT & Full Service I collected it on Wednesday!!"

Cons:

• "Agreed to buy a white Audi from these guys... received a text message that they had sold the car to a walk in."

Warranty and Repairs

Pros:

• "Had a minor issue with a sensor which was fixed at a garage near me."

Cons:

• "The warranty they provide is issueless."
• "Warranty purchased is also fake!"

Legal and Ethical Concerns

Pros:

• "It’s a company that always does the right thing for its customers."

Cons:

• "Please be aware that they might provide fake service history as well!"