First Mortgage Reviews Summary

Communication and Service Quality

Pros:

• "First Mortgage made me feel at ease and answered any questions I had."
• "Excellent communication and dedication to make sure all aspects of the applications are suitable for my needs/requirements."
• "Very happy with the advice and service from First Mortgage."
• "The service provided from the first day of getting in touch has been absolutely faultless."
• "Our experience with First Mortgage as First Time Buyers has been fantastic from start to finish!"
• "They took all of the stress and most of the admin out of our hands during our mortgage application."
• "Paul made time to speak to us via email, telephone and zoom as often as we needed to."
• "Booking an appointment was really easy!"
• "Anthony and Georgina were amazing at helping me through the daunting and potentially stressful remortgage process."
• "Amazing service by Anthony and Georgina."

Cons:

• "No shade on First Mortgage because they were fab, but do your research before you go with their conveyancing referral - if you get recommended LPL say no."

Team Members

Pros:

• "Anthony was a great help especially when things weren't quite going to plan."
• "Paul and the rest of the team were efficient, knowledgeable and friendly."
• "Anthony has supported me through every step of the way, explaining everything in layman's terms."
• "Paul Huby was our mortgage advisor and he has looked after us all the way."
• "Our case was handed over to Georgina Nelson for the second part of the process and she was equally as excellent."
• "Anthony and Georgina also oversaw our application process and kept on top of everything for us."
• "Anthony and Leanne from First Mortgage exhibited a level of professionalism and expertise."
• "Our Advisor -Anthony Haw went out of his way to work long hours."
• "Yvonne was pleasant, polite kept us updated every step of the way."
• "Alice is our mortgage advisor and she is great, very helpful."

Cons:

• "At the current stage, I feel so unhappy about the service provided by Jill. She put the wrong deposit percentage on my offer, didn’t act based on my feedback and just disappeared for a few weeks for her holiday without doing anything to the mistake."

Recommendations

Pros:

• "Highly recommend to anyone in need of a Mortgage advisor!"
• "I would absolutely recommend First Mortgage and definitely recommend Paul Huby and Georgina Nelson."
• "I’d highly recommend the service for any first time buyers."
• "I have already recommended to friends and family and will continue to do so!"
• "Highly recommend, thankyou so so much for all your work and help😊 10/10!"
• "We definitely couldn't recommend First Mortgage enough."

Cons:

• "And it ended up being I cannot secure a lower interest rate mortgage deal that I could have been able to secure and will have to take a higher mortgage rate in the end."

Process and Experience

Pros:

• "They took all of the stress and most of the admin out of our hands during our mortgage application."
• "Buying a house can be a very stressful process but Anthony has completely taken the weight of my shoulders."
• "Paul made time to speak to us via email, telephone and zoom as often as we needed to."
• "Booking an appointment was really easy!"
• "Their clear communication made the entire process transparent and easy to understand."

Cons:

• "We’ve struggled with the 1st Lender as I’ve changed jobs recently and the lender we’ve applied to was having issues with the fact I’ve only been in new employment for 2 months."

Professionalism and Efficiency

Pros:

• "Megan in the Manchester office got us a good deal for our mortgage."
• "Both Anthony and Yvonne were super helpful and supportive in making sure I was kept in the loop the whole way through my mortgage application process."
• "My advisor Ajay was very informative and helpful throughout the whole process."
• "I used First Mortgage to advise on the purchase of my first house and cannot recommend them enough."
• "Our experience with FirstMortgage was above expectations."

Cons:

• "LPL have let down their partners here massively."

Outcome and Recommendations

Pros:

• "Overall we would definitely recommend First Mortgage's services."
• "I will ALWAYS recommend First Mortgage and will always go back to First Mortgage for any future properties I would like to purchase."
• "I would highly recommend FirstMortgage, especially for first-time buyers."
• "Very proactive and informative - would definitely recommend!"

Cons:

• None mentioned.