Dobbies Garden Centre Dunfermline Reviews Summary

Customer Service

Pros:

• "Staff very knowledgeable and helpful."
• "Staff was friendly and helpful but size and quality of empire biscuit for 2.85 was shocking."
• "The staff are always friendly and helpful."
• "Great service at the coffee shop from Carolina, helpful friendly and happy to please all customers."
• "The staff that we encountered were absolutely great as we found this to be a very friendly and warm store that the staff gives off, making you feel most welcome."
• "We were served by a friendly and helpful waitress Isabel."
• "The staff from greeting us in the queue, to serving us were helpful & friendly, nothing was too much effort."

Cons:

• "We spend 15-20 mins looking for staff to PAY for our meal."
• "No customer service, staff doesn't care."
• "The staff are overstretched and many looked quite stressed."
• "The attitude and service was stinking."
• "Staff member shrugged her shoulders when we said we were not prepared to wait any longer and walked away from us."
• "Service was bad, drinks were wrong, food was terrible."
• "Young staff not very professional or friendly I'm afraid."

Food Quality

Pros:

• "Sandwiches were good and pleased with gluten free sandwich and also children’s boxes."
• "The food was excellent and service was great."
• "Good range of treats in cafe."
• "Dobbies do a very good breakfast."
• "Cakes were also very good."
• "The food today was tasty."
• "Great food at great prices."

Cons:

• "Her fish and chips was so awful that the waitress refused to charge us for it."
• "Very poor quality and very poor amount of filling."
• "Food quality is appalling."
• "Toasties arrived and had hardly any filling - mostly just bread and crusts."
• "Ordered a soup and sandwich and was served bland, lukewarm soup with a cheap and unappealing sandwich used with poor quality ingredients."
• "The food was warm not hot and the scrambled egg was tuning that green/blue colour."
• "The ham wasn't that hot and eggs were overcooked not nice."

Facility Layout

Pros:

• "We were very impressed with the new layout and felt very safe and comfortable."
• "The restaurant is well laid out as is the corridors, well marked out for 2 metres distancing."
• "Lovely light, spacious and easy to get around."
• "Nicely set out store with lots of choice from home decor to basic groceries."
• "Good garden centre with a wide range of indoor and outdoor plants, gardening tools and accessories and other home items."
• "Massive indoor and outdoor garden centre."
• "An excellent venue which caters for many leisure activities."

Cons:

• "Car park was severely flooded when we visited."
• "That's a long time to have fairly bare shelves!!!"
• "Many of the wooden displays look in need of renovation."
• "The salad looked as though it was past its use by date with red edges on the lettuce."
• "We attempted to sit at 4 different tables, which were all dirty."
• "The table was Sticky, one of the menus had butter stuck to the bottom of it."
• "The queues in the cafe being ridiculously long."

Management and Organization

Pros:

• "Just back from another 5 star visit to dobbies in Dunfermline for breakfast with family and friends. The service from entering the building to finally having the breakfast at the table was first class."
• "Our server Isabel was an absolute joy. She is kind and fun, a completely lovely woman."
• "The service was impeccable."
• "The service was quick and efficient ensuring we all had our orders almost simultaneously."
• "The service given by the Staff who showed us to our table and waited on us at our table was excellent."
• "Spent an enjoyable hour in the restaurant with excellent food in a pleasant environment."
• "Great visit this afternoon for lunch .. 7 of us .. Food very good .. quick service .."

Cons:

• "Too much overpriced stock other than plants but my review is more for the restaurant. Instead of spending thousands on their recent refurb they would have been better to look at the standard of food served which frankly is poor and expensive."
• "For a place this size, that sounds like appalling management to me."
• "Management needs to have a serious think of the cafe layout to be more inclusive and less awkward."
• "Lots of queuing at coffee shop, very disorganized."
• "The restaurant wasn’t busy and there seemed to b 4 staff which I though was adequate but they was no organisation just chaotic scattergun service."
• "Restaurant was impossible as the queue was horrendous."
• "Manageress was not helpful or pleasant at all."