Caulders Garden Centre Cumbernauld Reviews Summary

Food Quality

Pros:

• "The full breakfast was delicious including a hot drink and a small orange juice."
• "The restaurant has been updated and food is delicious."
• "Food was delicious 😋.and reasonable."
• "Their breakfasts are really good and the tea/coffee and more importantly, their cakes are on point..."
• "The food in the cafe is amazing, especially the cakes."
• "Food is what you would expect from a Caulders garden centre...excellent."
• "Food was delicious!"

Cons:

• "All for over £10. Not great quality for the price you pay."
• "Generally all the food was very low quality."
• "Toastie was a basic breville toastie and chips were undercooked."
• "Ice cream milk shake was dreadful, no ice cream very thin, just milk and syrup, more like cream out of a spray can and wasn't very cold."
• "The batter on the fish was heavy and the chips were tasteless."
• "Soup was stone cold after waiting 30 mins."
• "The black pudding salad was little more than greasy black pudding, a few bits of apple and a shred or two of lettuce."

Staff and Service

Pros:

• "The staff were very attentive and friendly."
• "Loved it... lovely young staff who all knew what they were doing."
• "Excellent customer service."
• "All staff were very welcoming and pleasant."
• "The staff were attentive, and very good with the kids."
• "Staff always very helpful & friendly."
• "Staff were efficient and friendly."

Cons:

• "Didn't seem to care much when we asked for a fresh one."
• "Once sat down felt like we were forgotten about as after waiting sat for 15 minutes then someone came over and asked if we had been served to his surprise we said no."
• "However, in the last few months, there seems to have been a slight slip in standards by some of the young girls that are serving in the restaurant."
• "This place used to be fantastic... However, today was a really bad experience and it has changed rapidly - price increases and change of staff, who don't have a clue about customer service."
• "The service wasn't all that great either."
• "Food is always lovely in here, but the service isn't great."
• "As it was fairly busy service was slow and disjointed."

Cleanliness and Maintenance

Pros:

• "So impressed to be met by a member of staff sanitizing the baskets and trolleys."
• "The staff were very good and friendly, the restaurant was spotless."
• "Every inch of the indoor floor is clearly marked for everyone's safety."

Cons:

• "Visited the cafe was very disappointed with the cleanliness floors very dirty throughout the site and the toilets were disgusting very dirty and looked as though. No one had cleaned them in weeks."
• "The floors were filthy."
• "Hand towels not in the dispenser and bin overflowing."
• "Quite slow and dirty cutlery, on the tables."
• "The nachos were dry, bare (a tiny amount of cheese on the top level only) and over cooked."
• "The toasties were covered in old burnt cheese from the last toasties they had made."
• "Absolutely shocking place! The dining area was dirty, and the staff were really unhelpful."

Ambience and Facilities

Pros:

• "Lovely garden centre with lots of great gifts and healthy plants."
• "Loved it..beautiful massive place."
• "They’ve got lovely household things as well as a good selection of plants."
• "Love this garden centre the restaurant at back particularly good food great quality."
• "The restaurant seems to have expanded since the last visit and is very busy."
• "Lovely wee garden centre, just off the M80 at Cumbernauld."
• "The layout and environment were great."

Cons:

• "Very tough and muddy parking but this could well improve."
• "Only option was the outdoor area that is covered but not heated."
• "A lot more seating areas now but all the empty tables were all booked."
• "Only down side is the rustic floor is a bit uneven for folks with mobility issues and the car park is sloped."
• "Always have a bit of a problem outside as can't maneuver trolley over hoses."
• "The seating conditions were of canteen quality."
• "Only negative was the plants - desperately needed water, were super dry and already wilting which was a shame."