Caulders Garden Centre Cupar Reviews Summary

Plant and Garden Selection

Pros:

• "The garden centre itself is well stocked with lovely healthy looking plants and garden furniture."
• "What a garden centre this is, every kind of plant and flower here and all good healthy specimens, loads of garden furniture and some amazing statues of deer and other animals fit the garden, well worth a visit."
• "The garden center is well laid out with lots of room to move around and a good selection of plants and accessories."
• "Plants looked lovely and healthy, nice variety in the gift shop area."
• "Everything you could possibly need for your garden & more. Some beautiful gift ideas for the home too."
• "Great garden centre plants are healthy, and variations we got mature Red Robin as well as few variation plants."
• "This is a great gardening centre. They always have a very good selection of plants no matter the time of year."

Cons:

• "Really poor garden centre, not only is it horrendously dated, the plants are in such a bad state - totally unhealthy and unsuitable for sale."
• "No pond plants here anymore and the pet/wild bird section has been drastically cut back."
• "Used to be a good independent centre but has been taken over by the Caulders chain this year (2017) and no longer stocks any of the more unusual plants that you used to be able to find here."

Staff and Customer Service

Pros:

• "The staff are really friendly, and the meal was very good."
• "Staff very friendly a really nice atmosphere and the food is great."
• "enjoyed an excellent level of customer service from both John, in Gardens, and Angela, on the Checkout."
• "Staff friendly and very helpful and good social distancing measures place."
• "Staff were pleasant and helpful."
• "The staff where great! So nice, and chatty."
• "Every visit has confirmed the staff are a great bunch of folk."

Cons:

• "Instead of an apology for the overcharge I was questioned as to how many drinks my child had had and then told that the order indicated 2 drinks."
• "Complained to 3 members of staff but really didn't seem interested."
• "The attitude of Pam (the server who took us to our table) however was more frosty than a midwinter's morning."
• "When finished I made a complaint to a young man in restaurant who came across to be rude and aggressive."
• "They are all walking about like zombie with there face tripping them no interaction with the customers."
• "We ordered sandwiches and drinks, had to remind staff about one of the drinks as it didn't arrive, and after 50 minutes of no sandwiches we finally gave up, paid for our drinks and left."
• "Sorry Not great, our bus tour overwhelmed you ...trying to serve everyone was a lost cause ...you needed more staff and a better way to work with this covid carry on."

Food Quality and Restaurant Experience

Pros:

• "The meal was very good."
• "Best fish and chips, also the Tartare sauce is out if this world."
• "The restaurant in caulders is excellent I come here regularly just for the scones and cream it's very good value for money and sells one of the best scones in cupar the staff are helpful and friendly and the food is top notch I would definitely recommend a visit."
• "Food was lovely and served within a decent timescale given how busy this place is."
• "Lunch in the restaurant was also very nice and well priced, worth a trip."
• "The cafe is great. Lovely choice of fresh food & drinks."
• "Visited the restaurant for lunch. Table service. The staff and food excellent."

Cons:

• "Desert slices a little too sweet. Won't order again."
• "The fish and chips while good were a noticeably smaller size than they used to be."
• "However, on our last visit, last Friday, I had the steak pie, which was on special. It was awful."
• "Service was slow. Portion size adequate. Had fish and chips. The batter was not the best, soggy on inside and tasteless."
• "Staff where friendly however food was very poor standard had the macaroni and was like the sauce had split or not been cooked properly."
• "The beef veg soup tasted of a cheap beef stock cube."
• "awful experience, sloppy under cooked fish I actually threw up during it couldn't est snymore, husband ill day after."

Accessibility and Facilities

Pros:

• "Good sized restaurant allows social distancing and space for wheelchairs without having to shift tables etc."
• "Wheelchair accessible too!"
• "Garden centre is fully accessible, they have tiled flooring in cafe, a plus as easier to move over."
• "It's all wheelchair friendly."
• "Disabled toilet is fully accessible and easy to use facilities."
• "Lots of parking spaces, including disabled bays. Garden centre is fully accessible."
• "Very similar to Dobbies, well laid out with a very nice café/dining area. Ample parking and very good wheelchair or baby buggy access."

Cons:

• "Popped in to buy a card today, went to pay at desk and young lady could not understand why I would not give her card into dirty gloved hand."
• "Actual garden area seems to be under reorganisation at the time of visit."
• "Standards have dropped in the restaurant, we visited today for coffee not impressed as some tables were not wiped down."
• "Lovely meal in the cafe, would have given five stars but for the door behind us that kept on opening in the wind blowing a cool wind across us and our food."
• "Great garden center with fantastic Christmas shop and restaurant, You wouldn't want to to spend any time looking around as there is no heating (bloody freezing) so in and out as quick as possible."