YO! Edinburgh Princes St Reviews Summary

Service

Pros:

• "The service was really friendly and helpful."
• "Staff were very helpful."
• "The staff were amazing, although my Granddaughter receive the Covid version of a sushi bar she still loved the experience."
• "Staff are really friendly and accommodating."
• "The waiting staff are attentive and very friendly."
• "Service was fast and friendly. Our server was wonderful."
• "Despite being very busy today indeed, staff at the front counter were so polite and helpful and cheery!"

Cons:

• "Staff very distracted - a chef had to go and get wait staff after we’d stood waiting in the door to be seated for our reservation for 5+ minutes despite the restaurant being quiet."
• "Was not happy about being unable to pay in cash and having to scan a QR code to order."
• "Terrible experience in this place. Not great if you don't have any battery in your phone."
• "The person serving me didn’t impress, they brought me water with paper bits floating in it."
• "Nobody came to see if we wanted a drink."
• "We had to ask staff twice for water (after being ignored for 10 minutes)."
• "Once we waited for about 20 minutes, we waived down a waitress so we could pay and leave."

Cleanliness

Pros:

• "The place was clean and tidy."
• "very clean place with amazing views."
• "I saw them cleaning whenever they could."

Cons:

• "The toilets were dirty, toilet roll on floor, didn't look like they had been cleaned all day!"
• "The other one was in slightly better condition but still dirty and messy, with a broken shelf."
• "The place is pretty dirty and I never feel clean. Even walking in seems like going into some weird club as the entrance has been ignored."
• "Toilets were DISGUSTING. One had a blocked sink and no handle on the inside of the door, another had spare toilet rolls piled on the sink so you couldn’t use it."
• "The restaurant was pretty dirty and grubby."
• "The table was grimy, glasses were dirty, toilets were not pleasant."
• "The venue was also very old and not so clean."

Food Quality

Pros:

• "The food was also quite good and very fresh."
• "Food tasted so fresh and amazing."
• "Good variety of dishes and quality sushi from the conveyor belt or you can order your favorites."
• "The food was really tasty, there were lots of options to choose from with a wide variety (including vegetarian)."
• "The sushi and all the desserts were made very quickly."
• "Food is great, love the beef teriyaki and korean chicken especially!"
• "The food was delicious."

Cons:

• "Ramen soup is too sweet, as well as the chicken in it."
• "Unfortunately excellent service couldn’t mask the stale sushi."
• "Some dishes were cold."
• "the salmon was definitely not fresh!"
• "The sushi I had was veggie and just didn't taste right at all."
• "The rolls were not nice and all I can remember, they were dry."
• "The food was horrible."

Value for Money

Pros:

• "Good sushi at a reasonable price."
• "Sushi was fresh, delicious, and an excellent price."
• "Delicious food. Portion sizes are slightly on the smaller side, but sushi is filling."

Cons:

• "Veeeeery expensive for what it was."
• "£9 for a big bowl of rice a few slices of teriyaki sauced meat make my wallet cry."
• "The portions are tiny and overpriced and I won’t be back."
• "Also eye-wateringly expensive for what it is."
• "Food taste? Great! Price? Extremely overpriced!"
• "Food seems a bit expensive for the amount you get."
• "It’s a bit expensive for what you get, especially the drinks!"

Atmosphere & Location

Pros:

• "It was a cool experience and atmosphere."
• "Location is great being bang in the heart of Edinburgh, right where the tram stop on Princes Street."
• "The view to the castle is great!"
• "BEAUTIFUL views of Princes Street, the gardens and the edge of Old Town."
• "Such an amazing view! The restaurant has a really great layout with views outside up to the Castle and along to The Scott Monument."
• "Fantastic location overlooking the busy spots of the city to watch the world go by."
• "Great views of the gardens and the castle if you get a window seat."

Cons:

• "overall the place felt a bit cramped."
• "It is a very busy branch, so can wait a while for a table."
• "Front entrance light was off/broken, door ajar, signs strewn about and no greeter and escalator turned off."
• "The stopped escalator in the entrance detracts from the atmosphere a little."
• "there was 10cm between us and the corner of the wall."
• "Great views of the gallery and princes street if you bag a window seat and there were plenty of spaces."
• "Has to be one of the best views in Edinburgh."

Ordering System

Pros:

• "The conveyor belts was such a good idea."
• "Always a great selection on the belt and quick service when ordering extra dishes."
• "The ordering system was good. Just had to scan on the table and pay."

Cons:

• "First, it took us a while to understand the ordering system."
• "Not much selection going round on the conveyer and it was generally slow to order what you wanted via the app."
• "waited an hour to be seated."
• "Took a very long time for anything we did manage to order to arrive."
• "Had to use the phone/ app to order. Most items weren't on the app to order and the conveyor belt was near empty."
• "I also couldn’t order via the QR code on the table as the ‘buy’ button was greyed out."
• "Waited at the entrance for someone to seat us. Noone came so we sat on a table."