Address: Broadway, Sardis Rd, Pontypridd CF37 1BA, United Kingdom
Phone: +441443407407
Rating: 4.5
based on 182 reviews.
Service Quality
Pros:
"Top notch service, went in last minute after being let down by another kwik fit and straight away the van was on the ramp getting sorted."
"First class experience at Pontypridd Kwik Fit! Took a car to them for a safety check and they sorted a small issue straight away no problem!"
"They fitted me in last minute and sorted my car when I waited! Thanks all - fab service."
"The guys resetted my service light after another Kwik Fit in Cardiff failed to do so when servicing my car."
"Had a good experience when my tyre needed fixing - service was faster than expected, job was done well."
"The staff are really good and helpful, last minute journey and a tyre pressure problem, turned up with no appointment they had someone off sick and a full shop."
"Had my car serviced by Cameron, very professional, explained what needed to be done and how long it would take."
"Fantastic service from Cameron at Kwik Fit Pontypridd. Came in & he explained everything from start to finish."
Cons:
"Came home and later oil change indicator light went on- should have been updated during service. They also left exhaust and belly pan partially unsecured."
"Time taken to complete the job was twice as long as quoted. In fact, when I returned to the centre 50 minutes late to collect my car it hadn’t moved from the car park."
"Wasted a day of my time, managed to break something and then got the wrong replacement part."
"Made an appointment, paid in full, when I get there told I would have to wait. Asked for refund, manager came and assured me that I would be seen on time."
"Absolutely terrible service, didn’t pass MOT even though all work had been done, go somewhere else because they’re just wanting to fail every car they see."
"Technically my air con gas was topped up but at no point was I informed that my actual air con system didn't work."
"Not very happy with Kwik-Fit I telephoned them I had a puncture they told me to bring it on Monday bank holiday they said they when I got there they said they could not do it only one member of staff."
"Arrived before 9am so it was quite and went straight in. For some reason it took nearly an hour to change 2 front tyres."
Pricing and Costs
Pros:
"Called in on Sunday morning with puncture. Very busy but fitted me in within 30 mins identified faulty valve. Resolved and was gone in 1 hour."
"Very pleasant MOT test, even though it failed, Jason talked me through and explained the failures, and gave me a range of options to proceed."
"After having my car serviced and brakes with a reputable mechanic, I took my car for an mot at kwik fit using the online discounted booking. It failed!!! On the brakes!! Amongst a few minors."
"Amazing quality work... had both front tyres changed today was over the moon with how professional the work carried out was."
"I have had an MOT, puncture repairs and new tyres fitted here over the past 2 years. Two new tyres were fitted today within 30 minutes of arriving."
"Lads are fantastic here and look after there customers! Carried out an MoT and full service on my van yesterday and today and very happy with the service and turn around."
"Called first thing as needed spare replacing. They said come down and we will do it straight away."
"I have used this garage for a number of years (about 15). Great service as always. Staff are always friendly and helpful."
Cons:
"Service was excellent, I was just taken a little aback due to the overall cost - thought it was a little expensive."
"My car failed the MOT on one tyre which I expected. However the ONLY tyre available I was told was a premium tyre at a whopping £174 !!!"
"Poor customer service… had flat tyre and was told to book it in tomorrow.. not really the service that’s advertised."
"Scammers! Did the job of changing my 2 back tyres......after calling me to tell me all my tires were bare and needed changing despite having had a mot the week before."
"Vehicle failed MOT because of emissions. (Thursday). Told to flush out overnight, call the following afternoon and be re-tested. (Friday)."
"Cheapest place I could find for a battery replacement the same day. It was the same price as buying the battery myself in Halfords and fitting it myself."
"Overpriced. Charge for air con regas and didn't tighten up valve properly so after a week needed regassing."
"Terrible unprofessional service. Will never use Kwik Fit again. I had a bad experience with them a few years ago with a leaking brake fitting after a brakes changed."
Customer Service
Pros:
"I’ve used kwik fit Pontypridd many times and have always had amazing services."
"Absolute legends! The guys resetted my service light after another Kwik Fit in Cardiff failed to do so when servicing my car."
"2nd visit here as new to the area, very friendly and efficient. Was looked after by George today who went above and beyond to help."
"I was advised to visit Pontypridd Kwakiutl Fit after the RAC did a temporary fix on my puncture. The staff are friendly and helpful."
"Everyone here are so professional, friendly, knowledgeable, courteous and conscientious."
"Another Kwik Fit Centre suggested this branch had in stock the exact tyre to match the other three on the car."
"Excellent customer service! I would have been stranded if it were not for the Service from Rhys Davies and his team."
"The boys were sooo helpful! Managed to get my 2 tyres and tracking done in less than half hour on a Saturday afternoon."
Cons:
"Poor customer service… had flat tyre and was told to book it in tomorrow.. not really the service that’s advertised."
"The main reason I give a 3 star rating because my appointment was at 3-30. And I left kwik fit at 5-20 to have 2 tyres fitted."
"Wasted a day of my time, managed to break something and then got the wrong replacement part."
"Had a flat tyre and needed it changed quickly as my daughter had her covid jab appointment, they fitted my tyre really quick and the staff were brilliant."
"Just passed MOT on Saturday afternoon! Amazing team showed the best intentions for me to pass the test."
"Great service again from Quick Fit took car in for noise problem at rear end, stand in manager Cameron took a look then MOT tester Jason put it up on what seemed like a cocktail shaker which identified the problem."
"Had to have my battery and alternator checked for issues. They fitted me in with no problems, checked my car over and even topped up car fluids."
"I've been using this branch for the last 10 years and have always found the team friendly, helpful, and the quality of the work carried out has been to a high standard."