Trevella Holiday Park Reviews Summary

Staff and Service

Pros:

• "Wow! Absolutely amazing staff were so friendly and pleasant which really made the experience."
• "The staff are so friendly and very helpful."
• "Lovely friendly staff, all campers were pleasant."
• "The staff were outstanding and went the extra mile, makes a huge difference when you're disabled and need extra help."
• "All the staff we spoke to were really lovely, very friendly and welcoming."
• "The staff were very friendly, helpful and efficient."
• "The staff are all so friendly and have happy smiling faces."

Cons:

• "Really disappointed to be honest. We won't be going back."
• "Poor communication with staff. Very little local knowledge."
• "The staff here seem to have taken on the same dismissive attitude."
• "The woman who rang us sounded uncaring and blunt."
• "Swimming pool out of action (but no offer of even a partial refund); not enough staff to man the onsite pub properly."
• "Park was ok, however the toilets and showers were not the cleanest."
• "Hardly any staff around to help with our needs."

Cleanliness

Pros:

• "Very clean site with good facilities, lovely walks, good transport links."
• "The caravan was clean and tidy and dog friendly."
• "The pool was clean and heated (much better than I remembered it!)"
• "Park is clean, well maintained and peaceful."
• "Very clean site, pod was new very clean."
• "The shower blocks are cleaned twice a day morning and late afternoon and they are so clean."
• "Facilities clean and checked regularly."

Cons:

• "The shower and toilet facilities, considering it was off peak season could have been cleaner."
• "Both of the toilets smelt of urine the shower was dirty and had a dead bug on the ceiling of the shower."
• "Toilet blocks were disgusting.. they are run down and not clean."
• "Visited the site last year and really enjoyed our stay so decided to go back. Unfortunately was very disappointed, toilets on arrival were filthy and grass pitch was overgrown and unkempt."
• "Both shower and toilet blocks are in dire need of an update, lino and paint is peeling and the whole place smells of damp."
• "Cleanliness of the showers/toilets was poor."
• "Did not live up to expectations at all. Very poorly maintained."

Facilities

Pros:

• "Highly recommended site, Crantock beach is beautiful for families and dogs."
• "There is 2 fishing lakes that my other half loved."
• "The site had lots of toilet/shower blocks and was well maintained as a whole."
• "General facilities were good. Well stocked shop, swimming pool but you do have to book."
• "Top class facilities on site."
• "Heated outdoor swimming pool was really enjoyable, especially in such beautiful surroundings."
• "The facilities were good and clean. Great location and welcome on arrival."

Cons:

• "Disliked having to book the swimming pool and having an allowance of 30 minutes."
• "Our bins near the shower block were over flowing the 3 days were there, bins for all rubbish no recycling."
• "Mini golf needs refurb but only 50p per person to use putter and ball."
• "Definitely wouldn’t recommend for anyone expecting more then a tiny fishing pond or a couple of playgrounds as facilities."
• "The shower/toilet block needs renewing, broken toilet seats, shower pipework loose and taps loose."
• "The 'heated' swimming pool was also a disappointment."
• "Swimming pool was not open due to lack of staff."

Location

Pros:

• "Close to Newquay and surrounding beaches. Good access to the site and really easy to find."
• "Proximity to beach another plus point."
• "Close to Newquay with a bus stop outside the main gate."
• "The location is fab, you are a short drive from Newquay town centre and a short drive (or longer walk) from crantock beach."
• "Just surrounded by beautiful countryside and so close to the main A30 to commute to anywhere in Cornwall."
• "Fully serviced pitch and in walking distance to Crantock Beach, The Gunnel and Polly Joke beach."
• "Good bus services to Newquay and Truro from site entrance."

Cons:

• "Very small play park for the kids but Crantock beach is a stones throw away."
• "It was lovely and quiet. Very close to Newquay. wasn’t a lot to do around the caravan site, wouldn’t come back again."
• "The electric tent pitch we had backed on to the main so it was loud on a night/morning."
• "Toilet blocks are a far walk from these pitches too."
• "Park nice and quiet but could probably use a food outlet of some sort."
• "The shop on site only stayed open until 5.00 pm."
• "There is NOTHING to do on the park after nine o'clock at night."