Ridgway Dental Reviews Summary

Dentists' Expertise and Care

Pros:

• "Dr Aaron and he’s absolutely brilliant."
• "George is amazing, he talks you through the treatment in a way that's understandable."
• "Dr George is amazing, very meticulous, pleasant, professional and makes you feel relaxed."
• "Dr Cheetham thoroughly explained the procedure and showed me the laboratory work prior to fitting the onlay which was of an extremely high standard."
• "I was seen by Dr Aaron Yusuf who most definitely knows his stuff. His explanations were clear, precise, and reassuring at every step of the process."
• "George the dentist always welcomes me like a long list friend and the practice manager Shaynee is a dream."
• "Dr Elaine discussed patiently the options I have and together we agreed that Invisalign was the best option for me."

Cons:

• "I had a difficult extraction of a back molar which took the best part of an hour... Experienced extreme pain even five days afterwards and now on antibiotics."
• "But they dismissed the 10 year guarantee I was told applied to the work at the time, and instead gave me the address of a surgery outside London, where the original dentist now apparently works."
• "The dentist said he would just tidy it up a bit; but in fact he seems to have worn it right down, and it has been giving me trouble ever since, especially since last year."
• "Visited hygienist, not happy with her work. When I asked her to complete cleaning tooth staining, he answer was 'we don't have more time'."
• "Unfortunately, I don't think it's been as good a practice as it once was..the quality of service has declined sadly since it changed hands."
• "When you pay over the odds for quality dental work, you are paying for peace of mind. Not for unnecessary work that creates new problems."

Staff and Service

Pros:

• "The whole receptionist team is very helpful too."
• "The reception team were friendly and polite."
• "The reception team is always so welcoming and happy to help in any way needed."
• "Lina is the most wonderful receptionist, very warm and welcoming."
• "Sophie Bee and Karina are gorgeous and so welcoming."
• "The lovely receptionist Sophie, ever so welcoming and friendly, I have not ever seen her not greet me with a smile."
• "The reception team are absolutely lovely and brilliant and eased my anxiety for my first anxious consultation."

Cons:

• "Would be useful if they answered the phone or had an answering machine...I have rung five times during opening hours today without anyone picking up the phone."

Facilities and Equipment

Pros:

• "Wonderful surgery! Best dentist experience ever (said by someone who hates going to the dentist!). The surgery is equipped with the latest technology."
• "A modern practice with a fabulous team and the latest equipment."
• "An absolutely brilliant dental surgery. Clean, bright and stylish."
• "The studio is clean, fresh and bright. The staff is professional as well as friendly and very well trained."
• "It is a cosy, clean, and organised environment with new and state-of-the-art tools."
• "Also I’ve never seen such high tech equipment."
• "They seem to have the latest equipment and their IT system easily accesses your notes and x-ray images."

Cons:

• "The practice itself is well laid out, clean and professional without feeling cold."