Address: Culloden Rd, Inverness, IV2 5BA, United Kingdom
Phone: +441463250200
Rating: 4.4
based on 280 reviews.
Garden Centre
Pros:
"Fabulous garden centre with large selection of flowers, plants and furniture for the garden."
"Great place for garden plants, excellent quality."
"A definite destination garden centre. Very big, amazing choice of both indoor and outdoor products all well displayed."
"Excelent garden center with indoor outdoor fish and restaurant on site."
"Fantastic garden centre, prices are good for what you get."
"This garden centre is absolutely huge and so well presented with so much in it."
"The garden centre was well stocked with in season plants and gardening needs and the Home department has a lovely range of furniture and home accessories."
Cons:
"Not so much a garden centre any more - sells everything now - unless that is you want a pot for your indoor plants - then you're very limited for choice."
"On the gardening side again I would say expensive in comparison to, say Dobbies but from my experience no better in quality."
"Typically of most garden centres now appears to be more of a food hall & homeware shop than a garden centre."
"The garden centre has been pushed to the back of the shop, requiring you to wade through tons of goods and people you may not be interested in."
"Has now become less of a garden centre and more of a bric a brac shop."
Restaurant & Food
Pros:
"The cafeteria was really good with a wide variety of tasty produce and a delicious coffee."
"Restaurant is lovely and well worth a visit."
"There's a huge choice of excellent food and drinks at very reasonable prices."
"We ate at the restaurant and the food was absolutely delicious."
"Coffee was very nice, carrot pineapple & coconut cake was very moist and tasty."
"Lunch was delicious. Everyone in our party of five enjoyed it and the cakes looked amazing."
"The food is very well prepared and presented with some interesting alternatives to the traditional breakfast."
Cons:
"Cakes always seem to be the same."
"Visited the restaurant and was a little underwhelmed."
"The restaurant is very noisy and really not a pleasurable place to be."
"Went for the breakfast, which is severely over priced."
"The atmosphere of a refined motorway station was graced with my (vegetarian) wife's breakfast with bacon on top."
"The organization of the cafe is a shambles, there is no order in the way the food is layed out."
"Very disappointing visit to the restaurant. After choosing our food we queued for a good 5 minutes waiting for teas."
Staff & Service
Pros:
"Staff were so friendly and helpful."
"Ordered a bouquet at the flower counter & the attendant was just awesome."
"A wonderful shop to come to anytime of year, especially Christmas!! staff go beyond the call of duty with their customer care."
"Staff were efficient and helpful."
"Staff were all friendly and very helpful."
"All the staff at Simpsons was very busy and helpful."
"The staff are always friendly and are very knowledgeable about plants."
Cons:
"Poor service also. Very slow."
"Wasn't impressed with staff in aquatics didn't seem to know price of fish and didn't seem to know about parts we asked about for pipe connections."
"Staff are painfully painfully slow, had to wait for two women to finish their conversation before I being served."
"But also some grumpy staff."
"Was not impressed with the member of staff collecting trolleys and barking at people she thought they were going the wrong way."
"I did speak to 2 unconcerned members of staff."
"Just dining in the restaurant was told to go to other counter but chose to stay in the queue we were in as it was shorter and we're then subjected to very offhand service and attitude."
Price & Value
Pros:
"Great selection of plants, bulbs, homewards, gifts at very sensible prices."
"Very fair prices."
"A good range of savoury and sweets. And pricing is very reasonable."
"Cafe is good quality and a good price."
"Stuff isn’t overpriced."
"While certainly more expensive than I would have expected pre-pandemic, I thought the prices were reasonable by current standards."
"The cafe serves good quality reasonably priced food and drink."
Cons:
"Quite expensive but nice for a change."
"Was charged £2.24 for a single can of irn Bru to take away which is hideous hence the 3 stars."
"I have been coming to Simpsons for over 10 years and on the whole it’s been great but of late it has got unreasonably expensive."
"It's very expensive though. The shop is always well presented. I hope the stories I hear of them being poor to their staff are false."
"I felt robbed blind £44 for a coffee, 2 drinks 2 fish n chips (small) and a half macaroni."
"I just think they've gotten too expensive."
"Paid nearly £40 for 2 paninis, 2 cakes, and 2 coffees!"
Facilities & Accessibility
Pros:
"Plenty of parking."
"The aquarium is good for kids and has a lot to offer."
"Very family friendly. From toots to gerrys."
"Large car park area as well."
"Accessibility was good, with disabled parking spaces near the entrance and wheelchairs to borrow."
"As wheelchair and mobility scooter user I found this large garden centre very spacious and easy to manoeuvre around."
"Good parking and wheelchair access."
Cons:
"I felt the restaurant itself was quite dirty."
"The atmosphere inside has a lot to be desired,...not because it was busy....but for the CONSTANT clattering of cutlery."
"I pulled my chair in and got sticky from under the seat (yuk)."
"The jewel in the crown must be the self service restaurant with great views over the valley."
"I would give a 5* but the use of fake flowers throughout feels a little wrong for a garden center."
"The store is easily accessible with a wheelchair and there is good disabled parking."
"To top it off the toilets were lovely and clean."