"The staff have always been really pleasant and helpful for me."
"Staff friendly."
"Folks from the gym department are fantastic and super friendly."
"Reception staff are pleasant."
"Staff are very friendly and have always been eager to help when needed."
"The folk on reception are always helpful."
Cons:
"Very rude lifeguard with long blonde hair (Alison) she needs to be replaced."
"The staff seem to be either incompetent or brilliant - there is no in-between."
"The duty manager needs customer service training, and the girl on the desk has no clue what she’s doing or saying."
"Rude reception staff today...need a refresh in customer service."
"Members of the staff who seems to have no zero interest in customers."
"POORLY TRAINED STAFF MEMBERS. MOST WITH LITTLE OR NO CONCEPT OF EVEN THE MOST PRIMITIVE OF CUSTOMER SERVICE SKILLS."
"Staff at this place are either poorly trained or just naive."
Cleanliness and Maintenance
Pros:
"Clean, warm, coffee shop is direct on the swimming pool and you can see your little one swimming."
"It’s a pretty clean and tidy area."
"The place is clean."
"Gym is always clean - again thanks to gym staff - and well maintained."
"Clean and freshly refurbished."
"Areas are clean and comfortable."
"The inside is well kept."
Cons:
"Swimming change area in the evening is a disgrace."
"The place is absolutely filthy and the emergency cord in the disabled toilets is broken."
"Bits of it need a good clean, Swimming pool toilets and car park stairs in particular."
"The place is shabby and needs attention."
"The toilets are disgusting and resemble a health hazard."
"The pool was cloudy with slimy wall tiles and kept treading on things under the water."
"The toilets stink of urine and dirty nappies."
Facilities and Equipment
Pros:
"The pool itself is always well maintained and the Life guards are really helpful."
"The Gym is well equipped and not too busy, staff friendly and a whole range of classes including virtual classes that are great if you just want to pop in for a bit."
"The Health Hub featuring the EGYM system differentiates the Bletchley Leisure Center from other gyms."
"Nice leisure centre with great facilities."
"Great gym with friendly trainers and an excellent range of equipment."
"Other sporting facilities such as the squash courts are in an excellent condition."
"Well equipped modern gym."
Cons:
"They cancel swimming lessons regularly and with short notice."
"The CCTV cameras in the whole gym don’t work."
"Absolutely shocking service all round, complete joke of a set up."
"UNSAFE TRAINING PRACTICES AND INAPPROPRIATE GYM WEAR, (JEANS AND LEATHER BELTS)."
"NO VISIBLE GYM INSTRUCTOR PRESENCE ON THE GYM FLOOR."
"Only 1 lifeguard for a whole olympic size swimming pool."
"CUSTOMER SERVICE: NON EXISTENT."
General Experience
Pros:
"Lovely place to go on the weekend to relax go swimming have a coffee at the coffee shop."
"Pool was pleasantly warm & by going in the morning, quieter time with no children & able to swim at ease!"
"It’s a lovely pool, and apart from the occasional tumbleweed of hair which seems to drift into lane one, it’s a pretty clean and tidy area."
"A really nice sports centre."
"Very beautiful building and free parking on Sunday."
"Fantastic swimming school! Kids made huge progress since attending the classes, teachers are paying attention to each child and give individual instructions."
"Perfect for youth to enjoy swimming without obligation to turn to serious swimming training."
Cons:
"Be warned! I have had my locker broken into where they stole my keys and AirPod."
"The reception never gives you correct information."
"Overall not bad! But, it is very disappointing to see people smoking outside main entrances where lots of kids going in and out!"
"It's ok. Could have been a million times better considering the space and land the council had to begin with."
"Totally overpriced for the experience."
"Please close the pool and fix it...tiles are falling off the bottom."
"the worst customer service ever! 30 min i am first in line on the phone- monday lunch time waiting for a reply."
Accessibility and Convenience
Pros:
"Also have free parking which is added advantage."
"Part of a larger complex which offers a wide range of facilities and classes for all ages."
"25m pool with a clear timetable of events."
"The temperature of the water is good and if you pick the right times you can enjoy a nice relaxing swim."
"Plenty of hot showers."
"Swimming pool is another area that is very good."
"They have multiple membership plans to fulfill everyone's need."
Cons:
"Pool is very shallow, even at the shallow end where you can touch the bottom of the pool from breast stroke position."
"Clean friendly but I am not happy about people parking in the disabled bays."
"Unfortunately my family and I a group of four got told to wait in the cafe for half an hour to go swimming, we waited for 50 mins and then got told to come back two hours later even though we patiently waited."
"Advertised keyed pound lockers are few and have no wristbands so you struggle to keep your key safe."
"No one answers the phone, and the website is out of date."
"The lift in the carpark has been out of order for well over a year."