Taylor Veterinary Practice Reviews Summary

Staff and Service

Pros:

• "Everyone is friendly and professional and I always feel my pets have been in the best hands at some very worrying times."
• "Really welcoming staff members and veterinarians, fast and easy going as well as adaptive to most dogs."
• "The staff have been outstanding including a few occasions when our dog has needed stitches in paws Brillint."
• "All staff are exceptional at what they do and genuinely can’t do enough to help."
• "Karen at Reception... always takes the time to show genuine compassion to your situation and tries to help on every occasion."
• "The Staff are all so lovely, kind and caring."
• "Very friendly staff! Catriona was very kind, listened to my concerns and gave me great advice."

Cons:

• "The Vet showed little empathy in the circumstances and to be honest looked as though she would rather be anywhere but standing in the rain."
• "Recently though there is a vet who does not even check him properly."
• "Rude obnoxious reception staff."
• "To stand in an unsheltered doorway in the pouring rain, ultimately to discuss your pet's end of life... is not to my mind a professional way to conduct what is in essence a traumatic time."
• "Always made to wait, up to half hour at times."
• "Unfortunately the good vets in this practice are losing out only reason I've given 3. Think the practice is more interested in lining their own pockets."
• "I will never be back to this practice... pure neglect..greedy for money !!"

Facilities and Accessibility

Pros:

• "The service at Cathkin was very well organised and had a really friendly atmosphere."
• "Local surgeries are also available."
• "The facilities and expertise are second to none, and everything is on hand."

Cons:

• "1st time at Taylors in EK. No parking and beside a busy road."
• "First visit here since covid regulations. Not too impressed with the reception area."
• "Please please avoid sheddens branch at all costs! The premises are dirty and only interested in money!"
• "Quite crammed at reception.. Payment staff desk/medication always seem mixed up with details when you approach them."
• "The only issue is the car park which is difficult to get out of and nigh on impossible to do when it is icy due to the steep exit hill."

Value and Pricing

Pros:

• "Very reasonable vet charge. And caring vet."
• "Prices are reasonable. I can't afford private health care for myself but if I could I would be over the moon to receive the same level of care my dog does!"

Cons:

• "Consultation charges are not consistent, they seem to pluck figures out of thin air."
• "The vip plan is a total rip off."
• "Wouldn't recommend being sold the VIP definitely not value for money."
• "Just calculated we pay more for the money off vip plan than if we paid for everything separately. Way over priced."
• "I have been using Taylor’s for almost 30 years and have found that since it has been taken over, pet owners are being treated as a cash cow."

Communication and Care

Pros:

• "I thoroughly recommend Catriona and Helen as the go-to specialists when it comes to cats and dogs with cancerous conditions."
• "We especially want to express our gratitude to our vet, Emma T. She’s truly outstanding and has already done so much for our dog."
• "I highly recommend Laura Cawley for her passion and expertise in Guinea Pigs."
• "They treat each animal with care and compassion, and in those difficult times, they do it with an understanding and dignity."
• "Everyone at the hospital was kind, sympathetic and very caring."
• "The reception staff were so patient and showed a lot of empathy."
• "Have always experienced an extremely high level of customer service and care towards me and my pets."

Cons:

• "The Vet showed little empathy in the circumstances and to be honest looked as though she would rather be anywhere but standing in the rain."
• "When I was taken in to the consultation details about my pet had been communicated very poorly."
• "Failed to pick up on ear infection (both ears) in puppy."
• "Failed to pick up dental disease in my cat."
• "Failure to diagnose a pregnancy in my cat who had been mated and looked pregnant to me."
• "But the last straw was been given a diff dogs medication for mine, pumping my dog with meds that could have killed her."
• "I regret recently due to ill health we had to attend at Taylor's to have our Labrador put to sleep, the vet who attended to her made no attempt to lift her off the floor in the surgery where she lay."