Britannia Inn Reviews Summary

Facilities

Pros:

• "The facilities for campers is excellent!"
• "They have a great camping field & large car park."
• "The parking for motorhomes, caravans and campervans is in a lovely field at the back of the pub!"
• "Stayed in the camping area as we had an early start at the Eden Project the next morning."
• "Large car park with overflow, large building inside and out, including marquee and special event facilities."
• "Great location and a large car park with overflow and a big play area for children."
• "Ample parking and a large beer garden."

Cons:

• "Our 3 day visit was spoiled on the second night, by standing outside in the rain at 4am after the fire alarm had been triggered."
• "The only problem I'd say is that you have to pay for WiFi and depending on what caravan you have the WiFi doesn't reach too far from the bar area."
• "However, there is no where near enough indoor seating."
• "But the indoor seating does seem quite inefficiently laid out."
• "The location is by a busy road, so this is not a place with a view."
• "The only downside is that it is on an A road and you can hear traffic noise at all hours."
• "Some noise from the road, so if you're a light sleeper then bring earplugs."

Service

Pros:

• "The staff were so friendly and nothing was too much trouble."
• "Service was friendly and top notch."
• "Excellent service from Bernice and her team."
• "The staff were very helpful, polite and accomodating."
• "Staff were excellent."
• "Service is friendly and pleasant."
• "Service was very attentive and staff were very friendly."

Cons:

• "When it came to the bill I asked if anything had been taken off and was told I should have told them when I had the problem... Gave money off but was quite brunt/ rude about it."
• "Doorman was it tad over the Top."
• "Manager needs to stop sighing when an issue is brought to his attention."
• "When paying the service we received was really cold and felt quite rude because I had complained about my meal."
• "The 2 managers and a female staff member became rude confrontational and told me and my children we had to leave."
• "Unfortunately, she was as miserable as sin and could not have been more unhelpful."
• "Woman behind bar needs people skills."

Food

Pros:

• "The kitchen cooked a perfect steak and peppercorn sauce supper and had clotted cream on the pudding."
• "The food in the restaurant was so delicious that we ate there each night."
• "Food was outstanding. I had the best rump steak I've ever had from a pub menu."
• "The Waves restaurant is brilliant and the food is fantastic."
• "Food was served quickly and was very nice."
• "Food was lovely. Staff was super friendly and accommodating."
• "All the food was excellent."

Cons:

• "Myself and my partner had one of the chef's special's which was Cornwall Sirloin steak... found the meat very tough, veg tasteless, and pepper sauce was piss thin."
• "We had a couple of pizzas here the other night which weren't great unfortunately."
• "Cold Yorkshires, tasteless potatoes, cauliflower and broccoli cheese that has no taste of cheese and chewy beef."
• "Food was very disappointing to say the least poor quality food and presentation was awful."
• "The chips which were described as rustic were terrible, so dry and almost like scraps."
• "Jacket potato was very dry and skin was tough and not easy to cut well over cooked."
• "Fish was coated in batter that was overcooked and tasted bitter (fish inside was nice)."

Accommodation

Pros:

• "We had a very nice room."
• "The room was fantastic and the breakfast excellent, served with a smile."
• "My girlfriend and I stayed here as the Britannia Inn is a very convenient location for visiting the Eden Project."
• "Lovely place to stay with beautiful and clean rooms."
• "Very clean and comfortable rooms which are quiet."
• "Rooms are lovely spacious and clean."
• "Room was lovely, very spacious & exceptionally clean."