Heavenly Desserts Fountain Park, Edinburgh Reviews Summary

Variety and Quality of Desserts

Pros:

• "They have waffles, croffles, ice creams, gelatos, cheesecakes, shakes, smoothies and many more."
• "The Pistachio milk cake was so so good! The Pistachio sauce was really amazing."
• "Great cookie dough! Place was very clean."
• "The Ruby chocolate and raspberry croffle were not too filling and just right."
• "Best milkshake I've ever had (Mango 🥭)! Fresh and yummy ingredients."
• "The fruit was mushy and looked like it had sat out for three days."
• "The coffee was completely made wrong and when I asked to reorder I was brought the manager who was so rude."
• "Saffron latte had no flavour. There was a signature dish called brownie something but the brownie was hard to chew."

Service Quality

Pros:

• "The service is great too and it gets very busy during weekends."
• "The staff are very friendly and polite. They answered all the questions about the menu."
• "Ariana was amazing! This was our first time here and it was lush."
• "I would like to thank everyone working there, the front of house, barristas' and especially the manager."
• "The waiters and nice, but they are normally quite slow. To be fair, the place is always pretty busy."
• "The main server who took our order. Absolutely amazing."

Cons:

• "The most disgusting service I have ever experienced in my life."
• "When we came in we were told we have to wait for the table when we could clearly see empty tables."
• "The staff are very friendly and polite. They answered all the questions about the menu without any issue."
• "The service wasn’t the best, we has to tell someone that were ready to order."
• "The service was very good. The bubbly waitress was very polite and helpful."
• "Staff amazing and friendly. Did ask us a few times if we were ready which we were not."
• "Ordered waffles and the Indian waitress 'tricked' me into buying a bottled water, when tap water was clearly available."
• "The fruit was mushy and looked like it had sat out for three days. It took 20 minutes to come out."

Ambiance and Decor

Pros:

• "First time visiting this place. The decor is beautiful. The vibe & atmosphere is amazing."
• "The place is so cute! The desserts are amazing, and they are quite big."
• "The place is so beautiful. Often you only see like this place in London."
• "It was a very clean space and the service was top notch."
• "The place looks very cozy and beautiful! The crew was so friendly."
• "The interior was Magnificent, would definitely go again."

Cons:

• "The restaurant itself is very colourful and quite unique. We had to wait quite a while to be seated."
• "The restaurant itself is done up very well, with friendly staff who are extremely helpful."
• "The menu's are extensive and come in what looks like a photo album. A bit excessive if you ask me."
• "The venue is very well set and 'instagram-able', recommend if you’re pursuing an influencer career."
• "The whole family had a lovely evening, my sister in law and her two kids came with the four of us."
• "Me and my family went there was over 10 of us and our service and waiters were exceptional."

Price and Value for Money

Pros:

• "Best milkshake I've ever had (Mango 🥭)! Fresh and yummy ingredients, using real fruit."
• "Food was fantastic and service is amazing from the friendly man who greeted us."
• "The desserts were unbelievable and the service was lovely."

Cons:

• "When we asked to pay we were given a bill and had to wait for 15minutes before actually paying."
• "We had to ask for the bill on two occasions and we felt it was expensive for what we got."
• "The food is always good but I placed an order late on Saturday night on just eat. The restaurant accepted the order but I got a phone call about 20 minutes later saying they were closed and asked me to cancel the order on just eat."
• "We ordered 3 cakes for takeaway. Waited for over 30mins and they give us a wrong order of just 1 milkshake."
• "Service non existent, had to ask for menus after 10 minutes after we were seated at the table. Then no one took our order so had to ask the guy who was cleaning tables."