Wildwood Reviews Summary

Service

Pros:

• "Staff were lovely...but the food was absolutely awful."
• "Restaurant was clean and staff were friendly."
• "The staff seemed to be able to do little to control the situation."
• "The food is very nice and the staff are attentive and friendly, the kids ate everything which tells you all you need to know about the standard of the food."
• "Despite being busy the service was excellent. They were prompt and friendly."
• "Staff very friendly, welcoming and helpful."
• "Customer service was spot on."

Cons:

• "Brilliant and hands up to the staff at Wildwood that want to finish early on a Saturday evening by calling customers telling them they can't have a table if it's raining."
• "Worst experience at a restaurant ever firstly i ordered a lasange and received a burger so sent it back when the correct food arrived everyone else had finished eating rude waitress cleared all plates when i had just started to eat!"
• "No real apology was offered and it was more of it was our mistake so it was what it was."
• "Attitude of staff is shocking."
• "Service was horrible. christelle was the worst waitress ever."
• "Service and waiting time was poor, probably due to the fact that they were understaffed and run ragged."
• "Service was poor, slow and incorrect orders sent to us despite pre ordering."

Food Quality

Pros:

• "The food also came out quickly and it was excellent."
• "Food excellent and good value."
• "Food was excellent and arrived in a timely manner, also good portion sizes."
• "Food delicious and arrived in a timely manner."
• "Food was fantastic, quick service."
• "The food was good and the food was excellent."
• "Food was amazing all around, had absolutely no complaints about it."

Cons:

• "I had butter chicken the chicken was dry and over cooked."
• "The food was not worth the amount charged."
• "Food was nothing special."
• "Absolutely lovely place, but unfortunately the bread and butter of an Italian business were poor... bland bolognese (nice portion though, but we left a lot of it as so tasteless)."
• "Baked brie came with no gluten-free bread, risotto was awful."
• "OMG it was awful so small with both a single and double bed with about a 6-inch space to get in the awful smelly bathroom."
• "Food was OK not brilliant. Order ribs at around £18 a plate, they were dry and flavourless."

Atmosphere

Pros:

• "It's the best place I've eaten and felt totally safe with the social distancing, paper menus and plenty of antibacterial gel."
• "Lovely spacious dining area with great views of Port Solent."
• "The restaurant was lovely. Love the atmosphere."
• "Lovely setting. Perfect for children with a play room and outside the venue there's a park."
• "Great views of the harbour and the food was reasonably priced."
• "Plenty of room in there so you're not sitting right next to anyone, lovely food, and very friendly stuff which made it for us."
• "Fabulous food and lovely restaurant with a good sized indoor play area for their younger customers."

Cons:

• "As restaurant one big room, felt like eating in a motorway service cafe."
• "It was also difficult for my disabled wife to gain entry and a big fuss had to be made to get her in as it was blocked in two places."
• "Very, very noisy atmosphere; lots of large birthday groups, but it quietened down later in the evening."
• "Very loud music not in keeping with a Italian restaurant was more like a rave."
• "Atmosphere dire due to the acoustics... like having tinnitus."
• "Very busy, noisy restaurant."
• "So noisy that you need to shout to be heard."

Value

Pros:

• "Friendly service from the team, reasonable prices for a restaurant in Port Solent plus tasty, good portioned food."
• "Food is above average quality and arrives quickly and together."
• "Went here for lunch, large free car park and a short walk to the restaurant by steps. A lift was available if required."
• "Service really quick, food excellent and good value."
• "It was nice to see a vegan menu meaning I had more than 1 item to chose from!"
• "Also the lunch menu was very reasonable."
• "The bill, pretty decent given the amount of food and drink we had."

Cons:

• "Not overly impressed.... but that's just my opinion."
• "Very annoyed about the service charge. I find that very cheeky."
• "£90 for a pretty poor experience overall so can't really recommend."
• "Overall the food and the diet cokes were a little expensive for what they were."
• "It was so expensive the quality wasn't very good."
• "As for the price, we spent £100+ on 5 mains and a soft drink, felt this was expensive for what was delivered."
• "Only 3 stars not 5 because it was expensive for what it was."