Address: 65 Haugh Rd, Glasgow, G3 8TX, United Kingdom
Phone: +441412485409
Rating: 4.6
based on 100 reviews.
Customer Service
Pros:
"Helpful staff and no pressure really appreciated."
"Conner was so accommodating, making a few changes to the bike of my choice to suit my needs."
"The workshop host Carolys was very patient and explained the steps to fix my bike parts in a helpful, clear and concise manner."
"Super friendly staff and a great addition to the west end!"
"Amy and the gang were so helpful, taking me through the basics as I was clueless!"
"Peter and Kate were very helpful. Purchased a new bike with their help and a set of lights and a fabulous new lock. Great value."
"All the staff were incredibly helpful with my questions and all very easy to get along with."
Cons:
"Over an hour wait in the cold and wet to see about 12 bikes."
"Waited for 20 minutes and there was not a single staff at the front the entire time."
"Asked for a new chain to be fitted to my 7 yr old daughter's 1 speed bike and was laughed at and told I needed to wait TWO WEEKS."
"Had a staff member come to my company to educate us on how to solve basic bike issues, which was amazing, but found the staff unhelpful."
"Both times I had to wait over 10 minutes to pay."
"When it comes to the shop, the service is below average."
"I was told that I would be phoned the following day to inform me of what maintenance would be necessary. Nobody phoned."
Quality and Price
Pros:
"The repair your own bike service is highly recommended: access to a fully equipped bike workshop with experienced people to help you."
"The service was good, I thought that my bike would need a full service, but the guy was very honest and said I only needed a basic service."
"They even changed some piece of equipment on my brakes that had its screw thread damaged and did not even charged me for that."
"This place is great for cycle enthusiasts, there is a great selection of bikes to buy at cost effective prices."
"I got my cassette and chain replaced for a very reasonable price and lots of helpful bike info and guidance."
"In a shop on byres Road l was quoted 180+tax in this repair shop it cost only £30."
"Very efficient and informative service - great value."
Cons:
"I bought a 2nd hand part for my bike; however, it broke within 2 minutes of fitting it to the bike."
"They keep my bicycle for 3 days in there. now I am almost not able to ride it anymore. really cheap material used."
"Expensive, especially since all the bikes are donated (high income margins) and recycled however all the materials they use to rebuild the bike are dirty and old."
"They charged me £25 to just change the inner tube of back tyre and promised to do truing of my wheel but never did it."
"A hipster shop part of the west end basically, and it's pointless helping a cause if the bike you bought would fall apart anyway."
"As for being reconditioned I had mine for only a few months and only went along flat canal paths and the back axle sheered in half."
"Terrible, they say the average price of a bike is £75 which I found not to be the case, the price they charge for their bikes is extortionate."
Community and Ethos
Pros:
"Bike for Good are a first class organisation, committed to promoting cycling in the local community."
"It was so nice to have those people willing to be genuinely helpful and teaching me so patiently how to fix and take care of my own bike."
"Culture of this place lives up to its name."
"It's a great place to go get your bike fixed, and for information about cycling. And they do cycling training for children and adults."
"I recommend business schools to send our future business leaders to the bike station to let them learn true sense of customer experience."
"It just seems that Bike for Good are really involved in helping out various communities in and around Glasgow."
"During the initial Covid 19 lockdown, Bike for Good staff volunteered to deliver frozen meals and groceries to people in need, in the local community."
Cons:
"I want to really like this place because I share its ethics. It's just it's not very well run."
"A perfect example of customer centric business."
"Interesting to see in the photo's you have the 'bike locking station' outside in full view, more often than not these 'pro bike' people park a white van in front of it."
"I went to pick my bike up and am counting my blessings that I checked it over before leaving, for, without even asking for my consent, the front brake system had been replaced with an extremely old looking one which did not even work."
"One mechanic insisted on spending 15 minutes finding the hub bearings that I was looking for online when he discovered they didn't have them in the shop."
"Bike for good Staff have been great. We run a community group and they have gave us great advice on bikes."
"I was told that I would be phoned the following day to inform me of what maintenance would be necessary. Nobody phoned."