Breeze Volkswagen Reviews Summary

Customer Service

Pros:

• "The receptionists made sure I was well looked after whilst waiting for my vehicle to be fixed and the service team was very helpful and in detail about the issues."
• "Thank you guys for offering such a great customer experience."
• "I have been with Vw breeze for 3 years now and they always have given an excellent service, always very helpful and keep you updated with everything they are doing."
• "Excellent communication from Leanne and Dave who made me a video of the car and condition with a free health check."
• "We received excellent service from Ben Zeneli who couldn’t have been more helpful from start to finish."
• "Just dealt with a Kerys Newnham.. what a pleasure I wish there was a Kerys in every VW dealership."
• "Chris was very helpful and although there was a slight issue with my order, the manager Nick stepped in and dealt with it very promptly and was very friendly."

Cons:

• "Shocking service, went to get my car serviced and would not be left alone by sales agents in the coffee area!"
• "Without question the worst customer service I've ever received."
• "I am really upset about the way I was treated here!!!"
• "Absolutly disgusted with the way me and my customer were spoken to by your technicians."
• "Extremely poor communication and customer service."
• "They expect you to support their dealership, yet fall at the first hurdle when you turn up and cannot park your car!"
• "Incorrectly advised by answerphone the night before to deliver the car at 9am."

Facilities & Amenities

Pros:

• "Tea or coffee is offered on arrival, social distancing and masks are in place."
• "Always a good atmosphere when coming here. Clean, polite staff can be a little worrying when making a big purchase but they talk you through everything."
• "The ladies at the front reception desk were fantastic too. They were always offering drinks and refreshments."
• "Great place to take my VW Polo, just had my car serviced and taken for its MOT."
• "Waiting area is quite comfortable and coffee is very good."
• "Polite staff, lovely clean showroom and the coffee is great."
• "Comfortable seating area."

Cons:

• "Call them today to ask for a part number and answer was- we don't give part number cos you will find it cheaper!"
• "Also quite an unpleasant smell in the building."
• "Not sure that there were any disabled spaces near the door as there was a space near the door to park."
• "On the hunt for a new car to me, and I get very frustrated by all these large car dealers why they don't display what cars have, also whether its a manual or automatic gearbox, some don't even have prices on them just a number."
• "Awful customer service staff not interested in customers they were more interested in driving cars around."
• "If you want your car ruined by apprentices/agency staff with no driving licences then take your car here."
• "Both of us have bought so many new cars from this Garage but will no longer do any business with them at all."

Staff & Service Quality

Pros:

• "The techs... their knowledge is exemplary and my experience of their customer care and service today from Mr Colin Nye was first class."
• "Chris has a very good knowledge of the product and brand that he is selling."
• "Immediate help, fantastic knowledge of the VW range of vans, total enthusiasm and with smiles from everyone."
• "Barry helped us from start to finish, gave us all the information we needed, answered all our questions and wasn't pushy!"
• "They stopped everything and really went the extra mile to sort a problem for me, over delivering on what was requested to ensure I was ok."
• "I would like to highlight the helpfulness and professionalism of the staff at Breeze."
• "Staff are lovely, knowledgeable and welcoming."

Cons:

• "Purchased some parts... Not happy. Update the auto-generated text with this information to save wasting my time."
• "Absolute rip off!"
• "I cannot believe how terrible the service can be at a VW center."
• "The condensation issue, which I specifically highlighted during drop-off, was not adequately addressed."
• "Unfortunately as I turned a corner the sat nav seemed ‘confused’ and the screen turned sideways, which was not helpful, and the rear camera I gave up!"
• "Consistently Crap. I had a company Passat in 2007, supplied by this dealer and received poor service."
• "Probably the worst run dealership in the country, hugely frustrating with staff who don’t have a clue about the product."

Customer Experience & Satisfaction

Pros:

• "Always feel very welcome and can have a laugh with the guys there."
• "The customer service we received here has been amazing."
• "They promise me a complementary washing and hoover. But at the time of delivery i could not see it’s done then I ask for washing and hoover."
• "I would never consider returning here for any sort of service and can't believe they ever get any repeat business."
• "Just picked up our new car from Breeze. Barry was extremely helpful from start to finish."
• "The level of service and knowledge was outstanding, was kept right up to date with everything."
• "We could not have received better service anywhere in the world."

Cons:

• "LUCKY! Constantly Braking down, 40mpg on the M3 Dangerous, Fan going into overdrive."
• "Dealership is fine but the long winded dropping off and collecting of your vehicle is just too much."
• "Turned up for a test drive for 10am salesman did not show by 1045 no colleagues knew where he was or were able to assist with a simple test drive."
• "Buy a car of these guys at your peril. You get a cup of coffee. Don't be fooled by that."
• "Placed an order for a vehicle and told after 7 months was told they had stopped making it and could no longer supply."
• "Poor correspondence's to emails or calls throughout the whole process."
• "I wish I could give 0 stars!! What an unprofessional mechanic you guys have, unprofessional management team."