House Of You Reviews Summary

Professionalism and Friendliness of Staff

Pros:

• "Sharon was absolutely fantastic - explained everything including aftercare very clearly."
• "Sharon was superb and put me at ease straight away."
• "Zara was so welcoming and friendly throughout the whole appointment."
• "Amazing, couldn't say anything negative about my experience."
• "Paige made me feel very welcomed and comfortable."
• "Sharon put us both at ease and was very informative about the procedure."
• "The piercer themselves were as lovely as anything."
• "I had a couple piercings with Sharon who made the whole experience really pleasant."

Cons:

• "I was completely at fault here but I was told by the technician I would be able to come back in the future with no indication of losing my deposit."
• "Wouldn’t recommend going here for hair extensions. The girl who did them didn’t seem very experienced."
• "The staff were very hostile and desperate to keep my deposit and not honor what the technician has promised me."
• "The worst service my partner has ever got, my girlfriend came recently and was left with burnt mark on her face after the face wax."

Quality of Services

Pros:

• "I am so pleased with my new set of lashes. Zara was very professional and gentle."
• "Amaal never fails to impress. I can confidently go bare faced everyday thanks to her magic."
• "my niece has Zara doing her eyelashes, they look amazing every time."
• "I had a BIAB manicure with Demi and am so impressed with the results!"
• "Got my thirds done and Sharon was so lovely and chatty."
• "me and my sister went in here today, for piercings, and got the best customer service."
• "I got my lips done my Alexandra aesthetics at House of You and it was the best experience."
• "Me and my mum both came and had our lips done with Demi."

Cons:

• "It’s been not even three weeks and I’ve already lost about 10 strands of hair extensions."
• "I only get my lashes done when I travel, so 6 months pass and I'd like to book my appointment. The staff were very hostile."
• "The reason why my girlfriend had to come back to pluck her eyebrow was that during the face wax part of her left eyebrow was waxed which made her face looked horrible."
• "had my nails done with amber. they were folding backwards and some fell off within a few days."

Salon Atmosphere and Decor

Pros:

• "Spontaneously and impulsively booked a last min ear piercing appointment. The place was beautifully decorated."
• "I had the best experience yet again at this beautiful salon!"
• "the salon is really cute! I’m super happy with my appt."
• "The actual day of appointment with Zara for a cut and a colour went amazing. She was very accommodating and put up a privacy screen ahead of my arrival."
• "The salon is absolutely STUNNING! The staff were very welcoming and friendly."
• "The amount of work and effort the girls have put into the salon is amazing! Everything has be done to a high standard."
• "Went to house of you open evening and was amazed by how beautiful and unique the salon was."
• "The most gorgeous salon I’ve ever been to. Popped in for a feel of the salon before I book an appointment."

Cons:

• "So gross that the “apprentice tattoo artist” here happens to steal designs."
• "Sad to see people making fake/nasty reviews about this place because I’ve only ever had good experiences."

Communication and Customer Service

Pros:

• "I took my 15y old daughter to have two piercings. Sharon was very calm, professional and friendly."
• "Sharon explained everything clearly and had a very calming attitude."
• "Had my lashes done by Amaal a few times, she’s so lovely."
• "Came in with a friend to get piercings today. Great experience, Sharon was so friendly and helpful."
• "I fully recommend demi who done my lips she made me feel at ease and was very gentle with me."
• "Sharon was so lovely, extremely knowledgeable and made me feel at ease."
• "Came in as a last minute spontaneous trip to get a piercing with a friend today and honestly had the best experience."
• "I went with my friend yesterday to get 1ml of lip filler done it was both of our first times getting them done and had the best experience."

Cons:

• "The staff were very hostile and desperate to keep my deposit and not honor what the technician has promised me."
• "The worst service my partner has ever got, my girlfriend came recently and was left with burnt mark on her face after the face wax."
• "loads of staff have left house of you aswell due to how rude the managers are."
• "The service I received was good so I booked again, but they changed my reservation date without informing me."