Paul Wallace Estate Agents Reviews Summary

Professionalism

Pros:

• "Rest assured Paul Wallace offered me a professional service and where a pleasure to deal with."
• "The individuals I have been in contact with at both the Cheshunt and Hoddesdon offices have been nothing but courteous and professional."
• "A very professional, friendly team, willing to go the 'extra mile'."
• "The whole team at Paul Wallace are incredibly professional, reliable, honest and true to their word."
• "Overall I have found Paul Wallace to be competent, efficient and professional and can highly recommend them."
• "They are excellent communicators, very professional and provide a brilliant service."
• "The entire Paul Wallace team. They were always helpful and made the process of moving home a lot less stressful."

Cons:

• "Suddenly our emails and communication start passing through all the agents with very unprofessional answers and attitude."
• "The most unprofessional agent I have ever come across."
• "Extremely rude and unprofessional."
• "Very rude staff this branch needs to improve its attitude acting like secondary school kids a simple enquiry is being responded with aggressive mannerism."
• "Disgusting person called me up and told me because I wasn't as far along with my sale that I couldn't view a property to purchase, made me feel so small."
• "This agent has disgusting workers with poor customer service and manners, they only choose specific people to view houses and even take in extra money into pockets from people, just to sell the houses to them."
• "The worst everrrrrr in cheshunttt brookfiled center please avoidd!!"

Communication

Pros:

• "He kept me updated at all times."
• "Joe, who was amazing throughout the conveyancing process and was always on hand to assist in pushing things through."
• "I had barely finished typing my enquiry before I got a reply."
• "They were always willing to help and always phoned me back when they said they would."
• "We were kept informed at every stage by Peter Adams and Joe who were very good at communicating with us."
• "Joe, Peter and George for their outstanding communication skills and keeping us updated the whole way through."
• "They always returned my calls and kept me updated."

Cons:

• "Progress on the sale was a little protracted at times, as there was a lack of information along the chain."
• "They basically lost the sale on the house we made an offer on and the sale of our house too."
• "Not only avoiding what Is written by us but replying with complete nonsense."
• "Called in many many times they dont even pick up."
• "Still the attitude and rudeness is disappointing will never deal with this company again."
• "Please vendors and buyers AVOIDDD!!!"
• "Avoid in any cost!"

Customer Service

Pros:

• "Working with Peter and Joe has been a pleasure, Joe has successfully guided me through the sale of my flat which went through in record time."
• "The guys at Paul Wallace helped make a very frustrating situation easier."
• "Every member of staff have gone above and beyond to help us with the selling process."
• "Efficient, friendly & experienced staff who are always available for any questions & enquiries through your process."
• "I found all the staff very friendly and helpful, they aim and care about offering a service."
• "All staff are very friendly and will go out of their way to help."
• "I can't recommend them enough, best estate agents that we have dealt with by far!"

Cons:

• "As others have said do not use this company."
• "People hiring them to sell their property should think twice."
• "Vendors need to be aware - you may not know what they are doing but this agency is a RED FLAG."
• "Do not trust these people, they have told me house I bought has passed electrical and gas certs, now we bought house come to find out it’s hasn’t they have put my families life in danger with electrics in the house and boiler didn’t even work."
• "They are rude and unprofessional people especially Mark."
• "Any house listed under Paul Wallace is a big no no for us."
• "It turns out that this agency specifically takes money in their pocket, accepts bribes and gives it to people who pay them £1000-2000 secretly."