Virgo Beauty & Skin Care Reviews Summary

Waxing and Hair Removal Services

Pros:

• "Been going here for years now for waxing which has been amazing, girls always so welcoming and lovely."
• "I've nearly completed 6 laser hair removal sessions on my underarms at Virgo Beauty & Skin Care and I couldn't be happier with the results."
• "The aestheticians are always very attentive to your experience, making sure that you are comfortable."
• "I’ve been to Virgo Spa twice now for a Brazilian wax and the service and results are impeccable!"
• "Maria is my go-to person for waxing, laser hair removal and eyebrow threading. She is lovely and always delivers the best service."

Cons:

• "I did not have a nice experience at all at Virgo salon, my first ever wax and was understandably nervous. The beautician Ellie that was taking out the wax took no time to chat before hand."
• "I never leave reviews but felt this needed to be addressed. The salon is itself is really nice and so are the staff, I really didn’t expect to have to address such a concerning issue with a place that seems so professional and trustworthy but now I’m really really upset and freaked out."

Lash and Brow Treatments

Pros:

• "Thank you Ellie! So happy with eyelash and brow treatments."
• "The girls in the salon are always so welcoming, professional and excellent at what they do."
• "I love my lashes! They are perfect and I feel fab! Thank you so much Marjan, you are a perfectionist!"
• "Marjan is an absolute expert at lash extensions and I now don't go anywhere else for my lashes, after having tried so many places in the past - she's an artist!"

Cons:

• "Lashes look nice. However, they try to charge me for the full price of a new set every 3 weeks when I come for my infill even though there is still lashes left."
• "the lady that did my lashes was talking to her colleague in different language the whole time and kept stopping doing my lashes constantly just to have a chat while I was laying there… that was quite rude and made me feel uncomfortable."

Manicures and Pedicures

Pros:

• "Thank you very much for the wonderful services, girls! The salon and the staff are amazing, many thanks to Ellie for the wonderful nails."
• "I had a gel pedicure, leg, bikini, eyebrow wax and eyebrow tint with Ellie. It was my first visit to Virgo and I am delighted with the results."
• "Ellie does a fantastic job; the gel manicure was quick, clean and easy."
• "I've had my nails done by many of them and was never disappointed. It's great that they maintain such high quality."

Cons:

• "Honestly a terrible experience getting manicures and pedicures. 5 of us went in advance of my sisters wedding for gel nails. Only about 10 minutes was spent doing each person's nails."
• "Not gonna lie, nails were real nice but they messed up my cuticle real bad. They were quite rough, that bruised my cuticle area, now it’s scarred."
• "Lovely customer service and they brought me in promptly and a sit in their massage chair, so it felt like a good first impression, hence it being 1 star instead of nothing. The person giving me a pedicure however was so rough with me."

Customer Service and Atmosphere

Pros:

• "The staff are friendly, warm, and cooperative. They greet me with happy faces all the time. Love this place and its atmosphere."
• "I have been using Virgo Beauty's services for almost a year now and I must say that I love them! I have had Hollywood and underarm waxing as well as eyebrow threading."
• "The staff here are amazing, they looked after me well."
• "The salon is spotless and has a very relaxing atmosphere. I was introduced to a lovely young woman called Ellie who was extremely welcoming and polite."

Cons:

• "Furthermore, the lady that did my lashes was talking to her colleague in different language the whole time and kept stopping doing my lashes constantly just to have a chat while I was laying there… that was quite rude and made me feel uncomfortable."
• "Made me wait over half an hour. Lady did not evenly cut my hair, did not blend my hair. Will need to get someone else to fix it."
• "After booking in for 11am over the phone and saying will there be enough time, which I was told there would be plenty time, ended up leaving 11.26am as I had work to go to."