Address: 27 Reform St, West Bromwich, B70 7PE, United Kingdom
Phone: +441214087878
Rating: 4.2
based on 110 reviews.
Food Quality
Pros:
"Really good food, massive portions!"
"Masala chips and fish pakora were super crisp and not greasy."
"The food is fairly priced, tastes great, and is served very quickly."
"Food was excellent, particular mention for the fish pakora!"
"Chicken madras was spot on!!"
"The food was exceptional."
"I had the tomahawk steak of the menu, it was cooked perfectly."
"Really nice place to go to for good food. It's a hidden gem."
"The grill food was delicious and so fresh."
"Top quality food!!! Seriously the food is so much better since the new owner took over."
"Very good menu choice which caters for all."
"The food is very tasty and well served."
"Best steak I've ever had."
"Lamb curry full of flavour, King prawn curry full of flavour."
"Food was good, large portions, service was prompt and pleasant."
Cons:
"I ordered papadam that was just like ages old very soft."
"Food took a while to be served but understandable with such a large group."
"My steak was not cooked to what I wanted (asked for medium rare I got medium well done)."
"Food was tasteless, stale and overcooked."
"The food service was terrible. Waited 1 hour for our main meal and they constantly changed our food order."
"Beef brisket... was definitely not slow cooked for 16 hours or, in fact, slow cooked at all!"
"The chef/ kitchen staff are unable to tell the difference between a vegan bean or chicken burger!"
"Ribs were fatty and tasteless."
"I ordered the mexican burger, it is dry and tasteless."
"Meals turned up at different times. Clearing table when others still eating."
"Salad with a meal consisted of a little shredded lettuce with two cucumber slices."
"Food was mediocre, nowhere near as good as other smokehouses."
Service
Pros:
"Great service. Friendly attentive staff."
"First and foremost, the service is impeccable. Friendly, inviting, and warm staff make a visit always enjoyable."
"Nice and clean inside, nice friendly staff also."
"Service was wonderful the food was exceptional."
"The staff were very attentive and were able to serve 30 of us for food and drinks promptly and efficiently."
"The staff are great and make you really welcome."
"Good for a quite drink for family or works occasions."
"Lovely experience. Took my daughter for her birthday meal. Food is outstanding and the staff are lovely."
"The staff are absolutely lovely, nothing you ask is too much."
"Very good decor and clean toilets. Onsite parking. Definitely Recommended!!"
"The staff have no manners. Don't think they have heard of customer service."
Cons:
"I am extremely sorry to say the food place is good, but I am very disappointed with the stuff."
"I think respect is more important than food."
"I went there 2weeks before with my family first time... staff need served with smile."
"BAD customer service. My pregnant friend needed the toilet and the manager screamed in her face and said no."
"Went there this afternoon, food was okay... Had one staff member chewing gum, incredibly rude."
"It was my first time visiting and I have mixed feelings. First of all, when you enter you are not approached and shown to your seating area."
"Looks nice enough both inside and out, very clean and inviting. Staff were pleasant enough but It did feel like they had all been forced to work on their day off!!"
"One of the worst places I have experienced! The chef/ kitchen staff are unable to tell the difference between a vegan bean or chicken burger! Serving staff are rude and not attentive to customers."
"Food is decent for the price and reasonably fast service. Would suggest having your order read back to you to make sure its correct though as most times I've been we have made large orders and have had multiple mistakes."
"Wanted to try some nice grill and came here in hope of pleasant taste and the service. My first impression was the customer service which was awful and the girl at the bar seems unprofessional and rude to her customers."
"The service was overbearing, the food was dry and appeared like it had been reheated several times."
Ambiance
Pros:
"Atmosphere was lacking, and it was a bit dark during the day, I'd imagine the evening atmosphere is probably a lot better."
"Really great place, nice relaxed atmosphere."
"I'm glad I changed my mind and came to this place, as soon as me and family walked through the door we could smell the food, service was wonderful the food was exceptional the place is clean and atmospheric."
"The restaurant was delightfully decorated with modern amenities, immaculately clean too."
"Nice layout inside and is clean and tidy."
"The inside is really nicely decorated and clean as well."
"The decor is modern, and the food is high quality. Honestly, if you're in the area make sure you visit and order some of the amazing food."
"One of the best pub/restaurants I've been to. The food is delicious and staff friendly. Very good decor and clean toilets. Onsite parking. Definitely Recommended!!"
"My first time visiting SmokeHouse was amazing. The decor is modern, and the food is high quality. Honestly, if you're in the area make sure you visit and order some of the amazing food."
"Nice and clean place, separate booths for family, good menu for vegetarian and non vegetarian, quick service tasty food, and good selection of beers good place to visit."
"Since opening this place has been delivering such quality food. I come here for most football matches and the mixed grill is one of the best I’ve tasted in the West Midlands! Highly recommend"
Cons:
"It's not really very family oriented, it's very male dominated and loud, there are a number of large screen televisions surrounding the establishment and so the loud noise hits you from every direction, I imagine it's even more intense when a football match is on."
"Didn’t go for the Indian so we ordered fish and chips and a burger. In a nutshell....not nice at all."
"It was the first time I went to this restaurant. Due to it being late I needed the bathroom. I stopped off at the restaurant and thought I'd go in to use the toilet. NEVER EVER GO TO THIS PLACE."
"The place is great the atmosphere is excellent but needs attention."
"Portions massive. The building and interior is very nice. I found the staff not as polished as I would like. A strange thing kept happening where they would carry food through a door labelled for the toilets which was a bit concerning."
"Great menu but disappointing service got one order completely wrong send back and then again wrong."
"Slow and poor service. Food finally arrived only to be incomplete. Steaks overcooked to what we requested. No steak knives apart from ordinary knives. No forks supplied at all until asked for. Lack of selection of spirits. Very disappointed and will definitely never go back."
"Under new management for 2021. The food is now worse here (2 stars worse). The veg mixed grill used to be more varied. Everything was exceptionally salty. Plus point is they now have Cobra on tab."
"We came in with a group of 8. We were seated and placed our orders, waited around an hour before asking how long our food would be. Apparently it was going to be another hour+ for our starters and they weren't sure about the mains due to a 'plate shortage'."
"The service was overbearing, the food was dry and appeared like it had been reheated several times. Overall not a pleasant experience as it has taken myself and a friend two days to recover through illness. I would not recommend this place to an enemy."