Kwik Fit - Glossop Reviews Summary

Customer Service

Pros:

• "Staff were pleasant and extremely helpful."
• "The staff, both Alesha & the manager Aqib were friendly & efficient."
• "Very good service and polite staff."
• "Highly recommended. Staff are super helpful, professional and friendly."
• "All staff were very helpful and the service was excellent, highly recommend."
• "Everyone was so friendly and helpful, would give 10 stars if i could."
• "The member of staff who found the problem with my car was a genuine, honest and down to earth fella and straightforward which to me are the hallmarks of good customer service."

Cons:

• "Really poor service....was told by BMW during service my back tyres were 2mm and need changing."
• "Stopped using Glossop branch prior to pandemic as wasn't happy with service & attitude of the staff."
• "Rude worker - (aki I think he was called or similar). Spoke to me rudely over the phone."
• "Could do with some customer services inputs for staff. Poorly received on reception."
• "Staff seemed very unhappy and a lot of bickering and disagreement over my tyre purchase."
• "Dreadful service, car failed it’s MOT as brakes too dangerous to drive this is only weeks after spending a small fortune having them repaired."
• "Dreadful service won't be using kwik fit ever again."

Efficiency

Pros:

• "These guys got me back on the road in 25 minutes after finding a screw in my tyre."
• "Had a puncture late Sat pm. Aqib and Alesha were great - polite, efficient and all sorted in 30 mins."
• "Booked for 2 tyre changes on my van in and out in less than 1 hr."
• "Dropped my car off on Sunday morning with a tyre problem, the lads were quick, polite and efficient."
• "Managed to get a same day appointment, the mechanic fitted me in quickly during my lunchbreak."
• "The staff member who answered the phone was really helpful and fitted me in right away and replaced the tyre in 30 minutes!"
• "Fantastic service today, called this morning for new tyre due to puncture, really fast friendly service."

Cons:

• "I had given 5 stars but as I was turned away last time with a nail through the Tyre."
• "Would never go back now."
• "I was surprised it wasn't done a couple of hours later when I walked past."
• "Had a appointment here on 30/09/22 at 2:30pm came on time wasted my time driving and petrol from Mottram only to get there and find no one behind customer services."
• "Tried calling this branch for 2 days with no answer."
• "Visited here for an emergency as my tyre got hit by a nail when going holiday here. Arrived at 3:10pm on Sunday but they are preparing to close at 4pm so have to come back next morning."
• "It took them 90 minutes to fit them."

Pricing

Pros:

• "Booked online for MOT for £35 - very good price in this market! MOT took less than 45 minutes."
• "A win and Mark gave me a good deal on 4 new tyres and fitted them in good time."
• "Great service from all the staff at Kwik Fit Glossop. They were professional, helpful and friendly - reasonably priced too."
• "Got my car through MOT and service with minimum fuss and good price."
• "Best price I could find from all the usual tyre provider's."
• "MOT done cheaper than a local garage. Booked online 2 days prior. Car was examined and ready for collection at the exact time they said it would be."
• "They finally matched the online price of £193. I needed tyres and I needed to get back on the road."

Cons:

• "If you want the best price go on line - do not go direct to workshop as the prices are astronomical."
• "I was quoted £87 for a new tyre, now as I have said I wouldn’t have gone there but had the vouchers."
• "The only criticism is that my car initially failed because I had an air freshener hanging from my mirror."
• "I was quoted £258, which was way overpriced. I asked for their 'best' price."
• "Told my tyre was in need of replacement when in for my Mot as 'it was near its legal limit' however 4.0mm of tread as shown on my mechanics tyre gauge says otherwise."
• "I asked how much this would be and I was told around 350 pound!"
• "However, the rental company claims that the tyre is no good and has to be replaced again."