Address: Museum Store, Copley Hill, Holbeck, Leeds LS12 1HY, United Kingdom
Phone: +441133455180
Rating: 4.3
based on 138 reviews.
Quality of Service
Pros:
"What they do with their bikes here is real magic."
"They did an excellent job on fitting the gears and brakes on a bike I was building. The finished product looks superb and everything they installed works like new."
"Super impressed with David and Amelia's professional, friendly and high quality service."
"Fantastic service, this is now my go to place for any future repairs."
"Fantastic service from the team here booked my bike in for a service & it was done by the next morning quality parts ordered & expert fitting service..."
"These people are awesome. They care about bicycles and are very passionate about the work they do."
"After a full strip down and rebuild, they even polished it."
Cons:
"Total waste of money and time."
"Customer service very very poor. Never ever going back to this place."
"Very rude not do job properly ... complete disappointed me ....never recommend to anyone."
"Shoddy unhelpful and zero customer service."
"Gears snappy after a free service, my chain got stocked and my rear derailleur got pulled back into my back wheel getting 'grinded up'."
"Really rude customer service, would not recommend."
"Super rude and unprofessional behaviour...Messed my kid’s bike and try to rip me off."
Staff and Customer Service
Pros:
"Amelia and David and team are awesome and true bike nerds 🙂."
"Friendly, knowledgeable, experienced staff, great value."
"The staff are friendly and very helpful and you can pick up a great deal on a 2nd hand bike or get your bike serviced professionally at a very fair rate."
"Excellent communication, lovely staff. Will definitely be using again and recommending to others."
"Very friendly staff and efficient."
"Great staff who are very knowledgeable and don’t try to just sell you the most expensive thing."
"Each time it's been a quick service with helpful, genuine people."
Cons:
"He repeatedly accused me of breaking the wheel."
"Dear customer advise u do not buy bike from there shops unprofessional engine mechanic saleman and schizophrenic rasist."
"But their mechanic David is one of the rudest, most aggressive people I have ever had the misfortune to come across."
"They then refused to repair the bike and were very rude to me."
"This guy have no manners how to talk to customer ... he want to listen please please in every sentence."
"So i was really disappointed with whole customer service from them both."
"Very rude staff been twice same experience both times thought the first time the staff member might have been having a bad day."
Value and Pricing
Pros:
"What a great little find. When Halfords want £190 to repair the bike after a 'free' health check, TBC did far more in terms of service for better than half that."
"Very affordable prices, great quality work."
"New brakes fitted quickly at a very reasonable price and some honest advice given about possible future servicing."
"Why buy a new bike when you can restore a unloved bike!"
"Prices are proper reasonable for what they do and the attention to detail they pay."
"The prices are quite low."
"They charged less than originally quoted! When does that ever happen!"
Cons:
"I know it all attitude to say the least, made to feel unwelcome even though I spent loads, overpriced parts even second hand no negotiation..."
"Now the problem I have is that prices are not payed out, it felt like they changed week by week."
"I was a bit disappointed at buying my bike as seen and still having to pay nearly the full price."
"I have had to spend another £44 so far and it still needs brake pads at £9.99 a pair."
"do not trust this outfit they will scare you and charge you for work that doesnt need doing or will try sell you one of there bikes."
"Aside from the threatening sign outside, which only paints a picture of a business owner who hates the idea of questions and customers, my experience inside wasn't hugely better."
"Very Rude, offensive, disrespectful, and aggressive and abusive."