Bella Italia - Edinburgh Hanover Street Reviews Summary

Service

Pros:

• "Excellent service from a friendly and very beautiful waitress who always had a smile on her face."
• "Good value, great service."
• "Service from the staff was nice, and they were lovely with the kids."
• "Staff were great & nice decor inside giving the Italian feel."
• "Service was top notch and the food was delicious."
• "Everyone was so welcoming and accommodating from the moment we arrived, till the moment we left."
• "The service was friendly and good, prices steep being in Edinburgh."

Cons:

• "Service was poor this time around, which is unfortunate as it was so good the last time we were here."
• "Server seating us seemed rather impatient, as well as throughout the visit seemed somewhat agitated."
• "Waitress was impolite when I reminded her we had booked a table."
• "Visited 3 weeks ago. Place was too busy to cope, managers need to get involved communicate to queue of customers outside."
• "Extremely rude service from the waitress on second floor 03/10/2022."
• "The waiter has come to the point of insulting us and we have had to leave."
• "We made a reservation for 9pm and were received in a rush."

Food Quality

Pros:

• "Food was tasty and well priced."
• "Loved the pizza!"
• "The food in here was wonderful, the prices were great value."
• "Nice place to eat delicious, well cooked Italian food."
• "Some of the best meatballs I’ve ever had!"
• "The food is out of this world and the waiters are so friendly and willing to help."
• "Delicious Italian food! The restaurant is cute and comfy, well decorated and with many Italian details."

Cons:

• "One of the worst pizzas I've ever eaten."
• "The food wasn’t good and very expensive."
• "A meal that should have costed £30 ended up costing us £50 because of what quite literally is fraud."
• "The main was OK however had no flavour it was basically warm moist pasta, which again was not cooked properly."
• "The only negative was chicken caesar salad. It was a bit brownish although still edible, very little dressing."
• "The food was okay, it's just that it's really different from what was expected or supposed to be."
• "Both our pizza’s were burnt to a crisp and we won’t be eating at a Bella Italia again!"

Value for Money

Pros:

• "They ask you if you have any allergies before you order at all which is nice if you're shy about asking for special dietary requirements."
• "The price is so good, the food is generous and good."
• "Price is acceptable."
• "Great food and prompt efficient service."
• "Good food at reasonable prices, especially if you have tesco clubcard vouchers."
• "Great service and value for money (we had a groupon for 2 people which includes 3 courses for only £22)."
• "Food was delicious and reasonably priced."

Cons:

• "We've been to Bella Italia in the past and it's been good for a quick bite at a reasonable price. But it cost us close to £50 for 2 plates of pasta."
• "We ended up paying £85 (including 12.5% service charge) for two main courses, two desserts, and three glasses of wine which is okay but definitely not the most affordable."
• "The food is very expensive and pretty terrible but at least it used to be free."
• "The price that we paying for doesn't even worth the money."
• "The price wasn't acceptable in any way for this micro breakfast."
• "Very poor value for money."
• "Food quality is acceptable, however overpriced and not taking any offers currently due to 'the festive period'."

Atmosphere & Decor

Pros:

• "Cozy and calm place perfect for a family or a romantic dinner."
• "The place was buzzing which created a nice atmosphere."
• "It’s also a very beautiful restaurant really classy and you feel like you're in an Italian restaurant."
• "The restaurant is cute and comfy, well decorated and with many Italian details."
• "Nice place with real Italian atmosphere. The staff is very kind and friendly! The food was delicious!"
• "From what I could see it was beautifully laid out with cosy little tables and lovely colours."
• "The layout is excellent in the restaurant."

Cons:

• "Visited with my Asian husband on Monday afternoon and experienced none of the racism mentioned by previous reviewers."
• "The restaurant I would say feels really tightly packed in, isn't much distance between tables."
• "I was placed on a table at the back of the restaurant, next to the toilet, even though the place was almost empty."
• "For some reason, the place smelt like a pub, big disappointment compared to the aromas of Italian cooking."
• "Completely inaccessible. Huge step in and their normal ramp is broken."
• "Had my partner's 25th Birthday here and booked a table but we ended up sitting in a very crowded spot where I kept getting bumped by people walking between the tables."
• "The tables are as tightly packed as you would expect for the huge rent they must pay."